Stanly Urena
Somerset,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Usher
Stockton University, PAC Box Office
Galloway, NJ
01.2023 - 05.2023
- Greeted guests and directed them to their seats.
- Verified tickets for entry into the venue.
- Assisted with seating patrons in a courteous and efficient manner.
- Ensured that emergency exits were not blocked or obstructed.
- Monitored guest behavior to ensure compliance with safety regulations.
- Distributed programs and other materials to guests as needed.
- Collected tickets at entrances and exits when required.
- Answered questions from guests about events, venues, times..
- Adhered to all safety protocols while performing job duties.
- Performed light cleaning tasks such as sweeping floors and wiping down seating areas between events.
- Provided assistance to people with disabilities who require special accommodation.
- Actively monitored crowd control during large gatherings.
- Directed crowds away from restricted areas or hazardous locations.
- Assisted patrons with handicaps to appropriate seating.
- Maintained positive working relationship with fellow staff and management.
- Greeted and assisted customers to foster positive experiences.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
Costumer Service Associate/Cashier Assistant
Walgreens
New Brunswick, NJ
06.2021 - 08.2021
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
Crew Member
Little Ceasars Pizza
New Brunswick, NJ
09.2020 - 01.2021
- Restocked kitchen supplies including food products and utensils.
- Educated customers on menu items, product ingredients and nutritional values.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
- Checked expiration dates on all products before serving them to customers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups and bags.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Stocked shelves and cases with new or transferred items.
Education
Bachelor of Arts - Theater Arts
Stockton University
Galloway, NJ05.2023
Skills
- Creative
- Effective Communication
- Professional Demeanor
- Following Directions
- Skilled Problem Solver
- Enthusiastic
- Adaptable
- Fast Learner
- Positive and Professional
- Team Collaboration
- Expressive and Artistic
- Relationship Building
- Teamwork and Collaboration
- Dedication and Perseverance
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Usher
Stockton University, PAC Box Office
01.2023 - 05.2023
Costumer Service Associate/Cashier Assistant
Walgreens
06.2021 - 08.2021
Crew Member
Little Ceasars Pizza
09.2020 - 01.2021
Bachelor of Arts - Theater Arts
Stockton University
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