Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
8
8
years of professional experience
Work History
Resident Assistant
Echo Lake
05.2021 - Current
Monitored vital signs and reported changes to the supervisor or nurse
Provided close monitoring and observation of at-risk patients
Provided nutritional support by assisting with meal preparation and feeding when required
Turned and repositioned bedridden patients to prevent bedsores
Resident Assistant
The Landing of Towemicine
10.2016 - 12.2020
Completed general housekeeping work to help residents, including preparing healthy meals and keeping personal areas neat
Worked with supervisory medical staff to review cases and improve care
Helped residents handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
Worked to improve resident outlook and daily living through compassionate care
Customer Service Representative
United Healthcare
09.2016 - 07.2020
Reviewed customer data to assess current issues and determine potential solutions
Informed customers about billing procedures, processed payments and provided payment option setup assistance
Addressed customer service inquiries quickly and accurately
Maintained revenue streams by exhausting every option before offering refunds