Staphany Gonzalez
Brownsville,TX
Summary
Dynamic professional with a proven track record at Children’s World Learning Center, excelling in youth supervision and Microsoft Access. Demonstrated ability to foster emotional support and social skill development, enhancing customer satisfaction and conflict resolution. Achieved significant positive behavior changes in at-risk youth, showcasing exceptional problem-solving and active listening skills.
Overview
2026
2026
years of professional experience
Work History
Youth Worker
Children Children’s World Learning Center
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
Desk Clerk
XIT Financial Services
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
Server
Ice Icehouse Bar and Grill
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
Advanced Call Center Technologies
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Simon Rivera High School
Brownsville, TX06.2012
Skills
- Youth supervision
- Positive reinforcement
- Social skill development
- Emotional support
- Conflict de-escalation
- Activity implementation
- Active listening
- Problem-solving
- Goal setting
- Customer service
- De escalation tactics
- Microsoft Access
- Quality assurance
Languages
English and Spanish
Native or Bilingual
Timeline
Customer Service Representative
Advanced Call Center Technologies
10.2023 - Current
Youth Worker
Children Children’s World Learning Center
Desk Clerk
XIT Financial Services
Server
Ice Icehouse Bar and Grill
High School Diploma -
Simon Rivera High School
Similar Profiles
Claire ConnerClaire Conner
Infant Lead Teacher at Children’s World Early Learning CenterInfant Lead Teacher at Children’s World Early Learning Center
Tracy SalemmeTracy Salemme
Coordinator – Program Manager at Children’s for Children Early Education and Care, Cincinnati Children’s Hospital Medical CenterCoordinator – Program Manager at Children’s for Children Early Education and Care, Cincinnati Children’s Hospital Medical Center
Leslie Bernal CatalanLeslie Bernal Catalan
Early Childhood Lead Teacher at Trinity Children’s Learning CenterEarly Childhood Lead Teacher at Trinity Children’s Learning Center