Staphany Gonzalez
Summary
Customer-focused professional with over five years of experience delivering exceptional service and cultivating strong client relationships. Demonstrates a consistent ability to resolve complex issues, uphold high standards of customer satisfaction, and contribute meaningfully to organizational objectives. Maintains composure and professionalism in high-pressure environments, while exceeding performance expectations. Reliable, detail-oriented, and committed to fostering positive, effective customer interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Daycare Teacher's Assistant
Kiddie Academy
Tustin
06.2021 - 10.2025
- Designed and implemented lesson plans in compliance with educational standards.
- Set up necessary equipment for effective lesson delivery.
- Resolved customer complaints efficiently, maintaining professionalism and empathy throughout interactions.
- Engaged with parents by responding to inquiries via phone or email promptly.
- Tracked student progress meticulously, reporting any issues to relevant staff members.
- Ensured adherence to all regulatory requirements regarding child care and safety.
- Participated in faculty meetings and attended training sessions for skill enhancement.
- Oversaw front desk operations, managing visitor interactions and appointment coordination.
- Handled phone communications efficiently, including directing calls and responding to messages.
Sales Associate
Zara
Costa Mesa
06.2018 - 04.2021
- Ensure high levels of customer satisfaction, assess customers needs and provide assistance and information on product features, Welcome customers to the store and answer their queries, Follow and surpass department's sales goals on a monthly, quarterly and yearly basis, maintain in-stock and presentable condition assigned areas, Process POS (point of sale) purchases, Handle returns of merchandise, Comply with inventory control procedures of the sales floor as well as the stockroom, lead the sales floor and the fitting room team throughout the day, and running/ packaging and sending out online sales orders.
Sales Associate
T.J Maxx
Tustin
11.2015 - 06.2018
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service, Operating cash registers, managing financial transactions, and balancing drawers, Achieving established goals.
- Directing customers to merchandise within the store.
- Increasing in store sales, Superior product knowledge, Maintaining an orderly appearance throughout the sales floor, Introducing promotions and opportunities to customers, Cross-selling products to increase purchase amounts.
Education
Some College (No Degree) - Business Management
Santa Ana College
Santa Ana, CASkills
- Communication and collaboration
- Organizational and time management
- Problem solving and resolution
- Classroom and document management
- Customer service and relations
- Microsoft Office proficiency
- Data entry and control
- Appointment scheduling
- Call escalation and complaint handling
- Technical support and critical thinking
Certification
CPR
Timeline
Daycare Teacher's Assistant
Kiddie Academy
06.2021 - 10.2025
Sales Associate
Zara
06.2018 - 04.2021
Sales Associate
T.J Maxx
11.2015 - 06.2018
Some College (No Degree) - Business Management
Santa Ana College