Star Ashe
Meriden
Summary
Versatile professional with over 10 years of experience in patient care and customer service. Proven ability to manage multiple priorities while delivering exceptional service in healthcare environments. Skilled in problem-solving, patient education, and fostering positive client relationships. Strong organizational skills enhance efficiency and improve patient experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Root Center for Advanced Recovery
Middletown
07.2022 - 07.2024
- Managed patient interactions to facilitate efficient scheduling, insurance verification, and claims processing while ensuring HIPAA compliance and confidentiality.
- Answered incoming calls in a professional manner.
- Provided customer service by answering patient questions and addressing concerns.
- Inputted patient demographic data into electronic health record system.
- Utilized advanced electronic health record (EHR) systems to maintain accurate patient data and coordinate prior authorizations.
- Applied extensive knowledge of medical terminology to clarify coverage details and resolve billing inquiries.
- Streamlined reimbursement processes by assisting patients with claim resolutions and follow-ups.
- Verified insurance information, collected payments, and scheduled appointments.
Customer Service Representative
Anthem Blue Cross BlueShield
North Haven
10.2021 - 02.2022
- Responded to customer inquiries about insurance benefits, eligibility, and claims.
- Analyzed problems and provided solutions, documenting outcomes for tracking.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Inventory Manager
Animal Emergency and Referral Associates
Fairfield
08.2020 - 04.2021
- Managed pharmaceutical and hospital supply inventory.
- Developed positive relationships with vendors, and managed work orders.
- Aided in daily operational management and building maintenance.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Established effective relationships with suppliers to ensure optimal service at competitive prices.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines.
- Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, invoicing.
Cash Logistics Processor
Brink’s Incorporated
Maywood
08.2019 - 04.2020
- Processed and reconciled currency transactions.
- Managed data entry for transactions and daily currency inventory reporting.
- Maintained accurate records of all cash transactions.
- Prepared bank deposits for daily collections.
- Resolved customer inquiries regarding payment processing issues promptly and efficiently.
- Balanced daily receipts with reports generated by computer system.
- Provided detailed analysis on cash flow trends to management team.
Patient Care Services
University Hospital
Newark
06.2017 - 09.2019
- Monitored patient safety and recorded activity on observation sheets.
- Provided support in ensuring the safety of patients and others.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Monitored vital signs such as temperature, pulse rate, blood pressure, and respiration rate.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Sales Associate/Customer Service
Adidas
Wayne
10.2014 - 01.2016
- Aided customers with merchandise, and operated cash registers.
- Restocked merchandise, and ensured excellent customer service.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
Customer Service Representative
One Call Care Management
Parsippany-Troy Hills
08.2013 - 10.2015
- Provided phone and email support, processed customer inquiries, and updated information.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated databases with new and modified customer data.
Education
Master of Science - Clinical Mental Health
Capella University
Minneapolis, MN12-2025
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ06-2023
Associate Degree - Criminal Justice
University of Phoenix
Phoenix, AZ06-2019
High School Diploma -
Montclair High School
Montclair, NJ06.2010
Skills
- Customer Service
- Patient Care
- Inventory Management
- Microsoft Office
- Problem-Solving
- Teamwork
- Social Media Campaign Management
- Home Care
- Hospice Care
- Logistics
- Supply Chain
- Patient care coordination
- Electronic health records
- Data analysis
- Medical terminology
- Insurance verification
- Time management
- Medical billing
- HIPAA compliance
- Office administration
- Reception management
- Patient education
- Conflict resolution
- Front desk supervision
- Appointment scheduling
- Medical insurance
- Workflow optimization
- Patient intake
- Typing 60 wpm
- Healthcare industry
- Clinical data entry
- EMR updating
- Quality assurance
Certification
- Certified Home Health Aide
- BLS Certification
- CPR Certification
- Driver’s License
References
References available upon request.
Timeline
Patient Service Representative
Root Center for Advanced Recovery
07.2022 - 07.2024
Customer Service Representative
Anthem Blue Cross BlueShield
10.2021 - 02.2022
Inventory Manager
Animal Emergency and Referral Associates
08.2020 - 04.2021
Cash Logistics Processor
Brink’s Incorporated
08.2019 - 04.2020
Patient Care Services
University Hospital
06.2017 - 09.2019
Sales Associate/Customer Service
Adidas
10.2014 - 01.2016
Customer Service Representative
One Call Care Management
08.2013 - 10.2015
Master of Science - Clinical Mental Health
Capella University
Bachelor of Science - Business Administration
University of Phoenix
Associate Degree - Criminal Justice
University of Phoenix
High School Diploma -
Montclair High School
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