Star Avila
San Francisco,CA
Summary
Experienced and dedicated server with over 7 years in the hospitality industry, known for delivering exceptional customer service in fast-paced, high-volume environments. Proficient in accurately taking orders, managing multiple tables simultaneously, and ensuring a seamless dining experience for all guests. Skilled in upselling menu items, handling customer complaints with tact and efficiency, and maintaining a clean and organized workspace. Adept at working collaboratively with kitchen staff and other team members to ensure timely and accurate service. Committed to maintaining the highest standards of food safety and sanitation. Bilingual in English and Spanish, enhancing the ability to serve a diverse clientele. Seeking to leverage my skills and passion for customer service in a dynamic and reputable establishment.
Overview
6
6
years of professional experience
Work History
Bridal Store Assistant
Bella Bridesmaids
10.2023 - Current
- Cultivated strong communication skills through regular email correspondence with clients, ensuring clear and concise information about appointments, promotions, and order updates.
- Leveraged social media platforms adeptly to maximize sales, contributing to the store's online presence and engagement.
- Managed customer orders by accurately inputting details into the online system, showcasing attention to detail and precision in record-keeping.
- Proficiently navigated and mastered the store's online organizational systems, including Acuity, Google Sheets, and Google Calendar, to streamline operations and enhance efficiency.
- Collaborated seamlessly with my team and clients, contributing to a positive work environment through effective communication and shared responsibilities.
- Crafted distinctive and positive experiences for brides during their once-in-a-lifetime moments, delivering personalized and customized service.
- Always prioritized the interests of the brides throughout the entire appointment.
Cocktail Waitress
1015 Folsom
10.2022 - Current
- Crafted positive and engaging experiences for a diverse range of customers, showcasing my excellent communication skills in a bustling environment.
- Mastered the art of multitasking by efficiently managing customer needs during busy shifts.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Maintained a clean and organized bar area.
- Maintained order during peak hours, demonstrating my ability to organize and pay attention to detail.
- Nurtured a customer-centric mindset, resolving issues promptly to ensure a satisfying experience for all guests.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Front of House Customer Service
Sunday Gather
05.2021 - 06.2022
- Memorized up to 50 menu items and customizations to accurately fulfill up to 100 customer orders per shift.
- Built rapport with new and returning customers resulting in a customer survey satisfaction score of 98%.
- Utilized 2 POS systems to process up to 100 orders per shift while ensuring a $0 cash discrepancy.
- Operationalized the order fulfillment process to create efficiency and reduce customer wait times.
- Monitored food and refrigerator temperatures to maintain food safety and handling compliance.
- Upheld all COVID-19 safety protocols including increased sanitization, enforcing mask policies, and ensuring a limited capacity.
Childcare Provider
Zobeida Gonzalez
09.2018 - 03.2020
- Provided attentive and responsible supervision to children in a home setting.
- Supported students in their learning by offering assistance with assignments and encouraging a positive attitude towards academics.
- Established open and transparent communication with parents, providing regular updates on daily activity and behavior.
- Demonstrated adaptability by catering to diverse learning styles and individual needs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Education
Bachelor of Arts - Theater Arts
San Francisco State University
San Francisco, CA05.2023
Skills
- Communication
- Multitasking:
- Attention to Detail
- Teamwork
- Food and Beverage Knowledge
- Problem-Solving
- Sales Techniques
- Cash Handling
- Time Management
- Adaptability
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Bridal Store Assistant
Bella Bridesmaids
10.2023 - Current
Cocktail Waitress
1015 Folsom
10.2022 - Current
Front of House Customer Service
Sunday Gather
05.2021 - 06.2022
Childcare Provider
Zobeida Gonzalez
09.2018 - 03.2020
Bachelor of Arts - Theater Arts
San Francisco State University
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