Summary
Overview
Work History
Education
Skills
Interests
Timeline
b4
Star Cecil

Star Cecil

Sandy,UT

Summary

Professional with solid background in technical support and customer service. Adept at troubleshooting, resolving complex technical issues, and providing clear communication. Strong focus on team collaboration and delivering impactful results. Known for adaptability, reliability, and keen understanding of customer needs. Proficient in technical diagnostics, software support, and customer relationship management.

Overview

4
4
years of professional experience

Work History

Customer Technical Support Analyst

Tesla
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled high call volumes and escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted in troubleshooting vehicles and guiding customers step by step process from manual to resolve issues.
  • Continuously updated personal technical expertise through self-study, webinars, workshops, and industry conferences.

Customer Support Specialist

Ambia Solar
02.2024 - 01.2025
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Assisted with questions, concerns, and calculating solar outcomes monthly for customers.
  • Experience with Salesforce platform.

Customer Support Specialist

Traco Manufacturing
01.2023 - 01.2024
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Inspected final products to assess compliance with quality standards and established tolerances.

Store Manager

Baskin Robbins & Dunkin Donuts
07.2021 - 12.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Education

General Studies

Timpview High School
Provo, UT
05-2021

Skills

  • Empathy and patience
  • Network diagnostics expertise
  • Ticketing system proficiency
  • Remote support

Interests

  • Exploring various forms of art, such as acrylic painting, ceramic molding, and song writing, to nurture creativity and personal growth
  • Fashion, styling, and photo shooting I love to help businesses in showcasing products with modeling, high definition photos, and engaging with staff
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Cake Decorating

Timeline

Customer Technical Support Analyst

Tesla
01.2025 - Current

Customer Support Specialist

Ambia Solar
02.2024 - 01.2025

Customer Support Specialist

Traco Manufacturing
01.2023 - 01.2024

Store Manager

Baskin Robbins & Dunkin Donuts
07.2021 - 12.2023

General Studies

Timpview High School

Similar Profiles

CREATE PROFILE