Summary
Overview
Work History
Education
Skills
Training
References
Timeline
Generic

Star Chambers

Victoria,TX

Summary

Driven team player with a demonstrated record of success in working with people during life-threatening, dangerous and other tough situations. Well-versed in adapting to change in order to work well in high-pressure moments, delegate, and provide instructions effectively to ensure tasks are executed properly. Adept at working productively and with integrity while unsupervised and exhibiting exceptional customer service.

Overview

9
9
years of professional experience

Work History

Shift Leader/ Delivery Driver

Tiff's Treats
College Station, TX
07.2023 - 04.2024
  • Efficiently handled all store duties including but not limited to order taking, making orders, routing drivers, organizing and putting away shipments, and completing daily opening/closing duties and specific tasks delegated by upper management while alone in the store.
  • Delegated tasks not typically done on a routine basis to staff to ensure specific needs and goals for the store were met.
  • Monitored employees who were both in store and off-site to ensure duties were performed correctly and efficiently.
  • Ensured staff morale was high by providing praise and recognition via awards and social media posts daily.
  • Communicated with staff via Discord to spread awareness of current store news and changes to policy.
  • Drafted and submitted individualized employee conversation reports on work performance and discussed with employees in private one on one meetings.
  • Communicated effectively with other departments and stores via Slack regarding staffing needs or operational issues.
  • Provided exceptional customer service in store, on deliveries, and during catering events off-site.
  • Submitted several reports including but not limited to daily, weekly, and monthly inventory counts, daily waste submissions, quality reports, and sales reports.

Public Safety Telecommunicator

Jackson County Sheriff's Department
Edna, TX
06.2022 - 06.2023
  • Primarily answered 9-1-1 and non-emergency telephone lines for the entire county and all departments and obtained all pertinent information depending on the caller's situation.
  • Quickly and properly disseminated information obtained from caller in order to safely dispatch the appropriate public safety response unit or provide caller with appropriate advice or a referral.
  • Effectively and efficiently operated and monitored up to five two-way radio channels, CAD system, MDS mapping, Avail and Polaris body camera systems, TLETS/NLETS system, and several security cameras in the courthouse, jail, and throughout the county simultaneously.
  • Quickly prioritized and processed incoming information via radio channels, 9-1-1 system, non-emergency lines, and jail/administration staff in order to ensure the priority information was disseminated first as only one dispatcher per shift did not allow multiple calls or requests to be fielded simultaneously.
  • Sent and received teletypes, entered and confirmed warrants, viewed and created protective or other orders, relayed or created officer safety information, and edited, modified, entered, or cleared information from the database.
  • Worked closely with other agencies to share information, BOLOs, attempt to locate requests, and assisted with various other special requests.

Agency Support Representative

ActionLink
Victoria, TX
02.2022 - 10.2022
  • Troubleshooted any issue a field representative called in with regarding their specific store, client or task while ensuring the field representative properly understood how to handle similar situations in the future.
  • Communicated back and forth with client account managers to ensure all escalated issues were handled efficiently and in the way the specific client required.
  • Ensured all instructions from clients sent out to field representatives regarding their specific tasks are correct and easy to understand.
  • Anticipated common issues field representatives might run into in order to create guides and potentially lighten the amount of calls and emails received.
  • Created tickets for every interaction with a field representative to ensure the issues/feedback are documented and sent to the proper account managers and representative managers for review.
  • Handled representative ID creations, renewals, password resets, and training sign-ups, then ensured the field representatives were comfortable with going through the processes.

Merchandiser

ActionLink
Victoria, TX
08.2021 - 10.2022
  • Built professional relationships with store management and associates in order to effectively and efficiently carry out client specific tasks.
  • Communicated to management about the materials the store needed to order, discrepancies in planograms, any issues regarding displays, inventory, signage, and any updates regarding clients that the store needed to be aware of.
  • Retained knowledge of various clients such as: Bose, Samsung, Shark, Ninja, Serta, Klipsch, JBL, Apple, Hills, and many others in order to best serve their needs while in store.
  • Conducted routine, visual maintenance such as product stocking/placement, updated signage and price tags, audited inventory and displays, maintained displays, and set new planograms.
  • Installed new displays that sometimes required electronic device set ups/hook ups, security installation, and troubleshooting due to faulty materials.

Merchandiser

Home Depot
Victoria, TX
01.2020 - 05.2021
  • Built lasting relationships with each department, store associate, and third party vendor to ensure communication flowed seamlessly throughout the store.
  • Continuously gained knowledge of each department in order to efficiently assist customers before reaching out to specialized associates for further questions if needed.
  • Executed new daily projects within the store to ensure new merchandise was properly displayed, fixtures were updated, resets were completed, and various other tasks not handled by store-side.
  • Maintained store appearance through daily in depth bay dives consisting of price checks, full product pack downs, and total bay decontamination.
  • Ensured all point of purchase displays, literature, and signage were in pristine condition; if not, ordered through system or communicated with a supervisor if approval needed.
  • Regularly maintained planograms, bay sequences, and overhead organization to ensure all products were merchandised on the sales floor and available for purchase.

Shift Leader/Delivery Driver

Papa John's Pizza
Victoria, TX
11.2018 - 11.2019
  • Assisted with the hiring process such as screening applications, setting up interviews, and training new employees.
  • Acted as a leading image in customer service and proper workplace safety to ensure employees had a correct model to look to.
  • Monitored employee performance, coached on areas that needed change, and used positive reinforcement to create a functional and safe environment that met or surpassed operational goals.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Held awareness of inventory usage prior to shift, during shift, and responsible for documenting ending inventory total and inputting into the system.
  • Completed nightly paperwork and deposit correctly and efficiently to ensure maximum amount of time could be spent on the floor assisting employees with closing duties.

Key Holder

Peaches & Tortilla Mercantile
Victoria, TX
03.2019 - 09.2019
  • Identified, drafted, and implemented opportunities to drive traffic into store through social media, networking, community outreach and product launches.
  • Multitasked between daily store goals, ensuring customers were enjoying their shopping experience, and monitoring for possible theft without any other associates in the building.
  • Checked in shipments, verified invoices, tagged products, and stocked merchandise out on the sales floor while maintaining proper product rotation rules.
  • Suggestively sold complimenting items to customers based on their picked products and needs.
  • Maintained the appearance of the boutique interior, exterior and front walkways/parking lot to ensure cleanliness and safety.
  • Handled bank deposits and executed security procedures during store opening and closing.

Server

Huvar’s Artisan Market & Catering
Victoria, TX
07.2018 - 03.2019
  • Provided exceptional service to a high volume of daily customers by anticipating and meeting their needs.
  • Heavily multitasked between helping in-store customers, over the phone customers, and third party delivery drivers.
  • Pushed daily specials, upsells, and other services provided by the restaurant by drafting and implementing new and exciting sales tactics.
  • Created eye-catching signage to advertise and push new and existing products and services sold in the restaurant.

Sales Associate

Dollar Tree
Austin, TX
03.2018 - 05.2018
  • Developed trusting relationships with customers by making personal connections and handling their inquiries and requests properly and efficiently.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Preloader

UPS
Austin, TX
10.2017 - 05.2018
  • Ensured the area I was assigned to was run efficiently and safely.
  • Handled various other jobs and assisted other areas while still keeping up with my duties of sorting packages at the front of the belt and loading my assigned trucks.
  • Loaded packages into trucks efficiently and systematically while ensuring not to load the wrong package into the wrong truck.
  • Lifted packages of various weight and sizes onto belts and into trucks daily.
  • Helped others keep their areas and trucks clean to ensure egress.
  • Tagged and wrote identifying information on containers, boxes and cargo.

Sales and Service Representative

Starwood Customer Contact Center
Austin, TX
08.2017 - 10.2017
  • Answered phone calls dealing with customer service, frequently asked questions, complaints, reservations, existing reservations, and sales.
  • Managed each customer interaction efficiently while still providing excellent customer service in order to exceed sales goals and push brand loyalty.
  • Interacted with elite members of the Starwood Preferred Guest loyalty program and anticipated and met their needs.
  • Focused on exceeding metrics and hitting all sales pitches and upsell opportunities with each phone call.
  • Attended meetings and scheduled training every week, punctually.

Sales Associate

Aldi
Sugar Land, TX
05.2017 - 07.2017
  • Worked effectively and efficiently when stocking shelves and checking out customers in order to maximize time for assigned duties.
  • Kept the store clean and organized in between helping customers, stocking, and performing other side duties.
  • Handled customer concerns professionally and ensured customer satisfaction was reached in the end.
  • Able to stay on top of assigned duties and engage with customers while working a shift with just one other employee.
  • Memorized a variety of functions and produce codes used on the registers to make the checkout process more efficient.

Opening Manager

CEC Entertainment
Victoria, TX
06.2016 - 03.2017
  • Ensured maximum efficiency and potential was reached in areas such as sales, labor, and guest satisfaction by monitoring, delegating, and personally producing results.
  • Implemented ideas that boosted morale, increased sales, and maximized customer satisfaction.
  • Screened applications, set up interviews, conducted interviews, onboarded new employees, and created and conducted training plans.
  • Offered exceptional guest service to differentiate and promote the company brand.
  • Built guest confidence by actively listening to needs and concerns and appropriately solving their issues.
  • Unloaded trucks, day dotted product, rotated old product and new product (first in, first out), kept track of inventory usage, and inputted entire store inventory into NBO.

Birthday Coordinator/Trainer

CEC Entertainment
Victoria, TX
12.2014 - 12.2015
  • Oversaw a group of employees and ensured that all tasks were completed properly and efficiently in manners that maximized guest satisfaction.
  • Acted as a role model to other employees while carrying out daily operational and sales goals.
  • Created training regimes and tactics to maximize new and existing employee understanding and retention.
  • Trained and coached new and existing employees to ensure all staff was well rounded and exceeded the operational needs of the store.
  • Invented and implemented new ways to sell products, advertise, ensure guest satisfaction, and maximize employee efficiency.

Education

Some College (No Degree) - General Studies

Victoria College
Victoria, TX

Skills

  • Multitasking and Prioritization
  • Documentation and Recordkeeping
  • Effective Communication
  • Problem-Solving
  • Conflict Management
  • Stress Management
  • Staff Development
  • Customer Service Management

Training

 

  • [July, 2022] - Valedictorian of Basic Telecommunications Certification Course
  • [July, 2022] - Basic Life Support Certified

References

Michelle McCarrell - Professional

Contact Phone: (806)-673-7285

Contact Email: michellemccarrell@yahoo.com

Melek Berkmen - Professional

Contact Phone: (979)-450-3664

Contact Email: mjb1350@yahoo.com

Courtney Garretson - Professional

Contact Phone: (361)-827-4413

Contact Email: c.garretson@co.jackson.tx.us

Kevin Hagan - Professional

Contact Phone: (832)-419-1557

Contact Email: kevin.hagan@actionlink.com

Timeline

Shift Leader/ Delivery Driver

Tiff's Treats
07.2023 - 04.2024

Public Safety Telecommunicator

Jackson County Sheriff's Department
06.2022 - 06.2023

Agency Support Representative

ActionLink
02.2022 - 10.2022

Merchandiser

ActionLink
08.2021 - 10.2022

Merchandiser

Home Depot
01.2020 - 05.2021

Key Holder

Peaches & Tortilla Mercantile
03.2019 - 09.2019

Shift Leader/Delivery Driver

Papa John's Pizza
11.2018 - 11.2019

Server

Huvar’s Artisan Market & Catering
07.2018 - 03.2019

Sales Associate

Dollar Tree
03.2018 - 05.2018

Preloader

UPS
10.2017 - 05.2018

Sales and Service Representative

Starwood Customer Contact Center
08.2017 - 10.2017

Sales Associate

Aldi
05.2017 - 07.2017

Opening Manager

CEC Entertainment
06.2016 - 03.2017

Birthday Coordinator/Trainer

CEC Entertainment
12.2014 - 12.2015

Some College (No Degree) - General Studies

Victoria College

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Star Chambers