Star Duran
Glendale,CA
Summary
Dynamic Administrative Assistant with seven years of experience in supporting day-to-day operational functions to provide a smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen.
Overview
11
11
years of professional experience
Work History
Administrative Assistant to the Executive Director
CCS Inc.
08.2017 - 05.2023
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Interacted with customers professionally by phone, email or in-person to provide information and direction to desired staff members.
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
- Performed invoicing, billing, collection and reporting daily and monthly earnings.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Delivered expert clerical support to internal staff and management by efficiently handling a wide range of routine and special requirements.
- Assisting reputable companies such as Disney, Warner Brothers, Sony, various airlines for receiving and delivering freight.
- Assisting freight drivers and companies with documentations such as, CI/BOL/PL/AWB/IC/
- COC/DN.
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
Customer Service Solutions Supervisor
Classic Couriers Inc
01.2014 - 08.2017
- Oversaw and optimized work of five order takers performing high-quality customer service work.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
- Trained newly hired employees on studio policies, courier programs and developed a training order taking manual for all customer service representatives to use for reference purposes.
- Resolve any arising problems or complains.
- Maintained high levels of customer satisfaction by ensuring product quality and on-time shipments.
- Trained multiple new employees each quarter in procedures and policies in order to maximize team performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Customer Service Representative
Classic Couriers Inc
01.2012 - 01.2014
- Answered 120+ inbound calls per day and directed to designated individuals or departments.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Arts - Public Relations And Organizational Communication
California State University - Los Angeles
Los Angeles, CA06.2023
Associate of Arts - Communication Studies
Los Angeles Valley College
Valley Village, CA06.2021
Associate of Arts - Film Theory
Los Angeles Valley College
Van Nuys, CA06.2021
Skills
- Accounts payable and receivable
- Data entry
- Public relations
- City Of Burbank Workforce Typing Test Gross Wmp 856
- Extensive knowledge in Microsoft Programs-Excel, Word, Office, Powerpoint
- Office Management
- Multi-Line Phone Proficiency
- Employee Timesheet Processing
- Administrative Management
- Customer Service
- Internal Communications
- Administrative Procedures
- Project Planning
- Calendar Management
- Extensive knowledge in Apple Programs- Pages, Keynotes, Numbers
Timeline
Administrative Assistant to the Executive Director
CCS Inc.
08.2017 - 05.2023
Customer Service Solutions Supervisor
Classic Couriers Inc
01.2014 - 08.2017
Customer Service Representative
Classic Couriers Inc
01.2012 - 01.2014
Bachelor of Arts - Public Relations And Organizational Communication
California State University - Los Angeles
Associate of Arts - Communication Studies
Los Angeles Valley College
Associate of Arts - Film Theory
Los Angeles Valley College
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