Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Criminal Defense Investigator
The Bronx Defenders
01.2022 - Current
Effectively communicating with attorneys and advocates to create a comprehensive investigative strategy
Locating and interviewing favorable defense witnesses
Gathering and reviewing time sensitive video surveillance
Performing Department of Motor Vehicles, public record, social media and criminal background searches
Writing memoranda regarding investigative efforts and results
Discovery Administrator
The Bronx Defenders
01.2019 - 01.2022
Served as a Discovery Clerk that retrieved, downloaded, categorized and organized all discovery content in e-files or any form of portable storage produced by the Bronx District Attorney's Office
Used Microsoft OneDrive to upload the shared e-files and organizing them in alphabetical order
Communicated with the attorneys about which discovery materials were sent to the inbox and when additional materials were added and shared to the OneDrive folder
Emailed and communicated with the defense attorneys about their discovery being downloaded and shared on the Microsoft One Drive platform
Intern
Equal Employment Opportunity Commission
01.2019 - 12.2019
Served as an intern working with commission investigators and supervisors to interview clients about reported cases of discrimination acts
Assisted members of the public with filing charges of workplace harassment and discrimination, providing information concerning the laws enforced by the EEOC
Accurately interpreted statutes enforced by the EEOC and utilized information to ensure documentation for charges of discrimination were properly prepared
Conducted phone interviews with clients and screened calls for receptionist and staff when needed
Department Manager
Tory Burch
01.2018 - 12.2019
Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time
Developed strategies to improve customer service and increase sales by 10% within 6 months
Coached and trained new staff members, providing guidance on department policies and procedures
Conducted regular performance reviews to monitor progress of individual employees
Executed targeted merchandising and promotional plans to meet department sales goals
Administrative Assistant
Rosenberg & Estis
01.2014 - 12.2015
Pencil Fellow participant and was selected to intern at the Rosenberg & Estis Real Estate firm
Helped the finance department input data into Microsoft Excel which allowed them to use the data for cases pertaining to real estate properties
Answered and transferred calls to various staff in the office; took and delivered messages
Assisted supervisor and assistant executive fax documents to clients, companies and partners
Coordinated staff meetings and conference calls
Department Supervisor
Michael Kors
01.2012 - 12.2014
Responsible for hiring, training, scheduling, supervising, and conducting performance reviews of a team of 22 employees
Oversaw the day-to day operations of the entire department in the store which included stock levels at the store and store etiquette
Assisted and ensured the sales staff met their department sales goals
Provided outstanding customer service and handled customer complaints and concerns about their products
Education
Bachelor of Arts - Sociology, African American Studies Minor
St. Lawrence University
Canton, NY
05.2019
Skills
Basic Spanish
Proficient in Microsoft 365 Office Suite (OneDrive, Word, Excel, PowerPoint and Teams)
Skillful with the platforms Slack and Zoom
Proficient in social media platforms (Instagram, Twitter, Facebook)