Star Hagler
St Petersburg
Summary
Dynamic Bar Team Leader at Eats at the Beach with a proven track record of enhancing customer satisfaction and loyalty through exceptional service and upselling strategies. Skilled in team motivation and health compliance, I consistently exceeded sales targets while fostering a welcoming atmosphere, demonstrating strong problem-solving abilities and effective communication.
Overview
15
15
years of professional experience
Work History
Bar Team Leader
Eats at the Beach
10.2024 - 03.2025
- Increased sales with engaging promotional events and drink specials.
- Developed staff skills through comprehensive training programs and ongoing mentorship.
- Ensured a clean and safe environment for patrons, adhering to hygiene standards and safety protocols.
- Stayed current on industry trends, incorporating new products or techniques into our offerings as appropriate for the clientele''s preferences.
- Fostered strong relationships with regular patrons, creating a welcoming atmosphere that encouraged loyalty and repeat business.
- Successfully resolved customer complaints, demonstrating strong problem-solving abilities and a commitment to customer satisfaction.
- Consistently met or exceeded sales targets through proactive upselling efforts and superior product knowledge.
- Upheld legal compliance by enforcing responsible alcohol service policies, preventing over-service incidents or underage drinking issues.
- Reduced wait times for customers, prioritizing prompt service during peak hours.
- Enhanced customer satisfaction by ensuring efficient and friendly service at the bar.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Uber Driver
Uber
03.2022 - 10.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Streamlined administrative tasks such as billing inquiries or dispute resolution using effective problem-solving skills within the rideshare platform.
- Utilized feedback from riders to improve service offerings continually.
- Adhered to tight schedule and met departure and arrival deadlines.
Nail Technician
Luxury Nails
01.2010 - 03.2020
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Oversaw schedule to manage appointments of new and existing clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
- Conducted inventory management efficiently, ensuring availability of all necessary nail care supplies.
- Enhanced salon revenue with introduction of upselling techniques for premium nail care products.
- Educated clients on benefits of regular nail care, fostering loyalty and repeat business.
- Improved client retention with exceptional customer service and follow-up care advice.
- Provided training to new nail technicians, ensuring consistent quality of service across team.
- Fostered relaxing and welcoming atmosphere, contributing to overall positive client experiences.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Grew repeat client base through effective marketing and customer service.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Education
Biological Sciences
Louisiana State University
Shreveport, LACertificate Of Technical Studies - Nail Technician
Marshall College of Beauty
Marshall, TX05.1999
High School Diploma - General Studies
Marshall High School
Marshall, TX05.1997
Skills
- Team motivation
- Scheduling staff
- Health and safety compliance
- Beverage making
- POS system operation
- Waste reduction
- Upselling strategies
- Customer feedback analysis
- Promotions planning
- Customer service
- Problem-solving
- Time management
- Customer relationship building
- Clear communication
- Team leadership
- Guest interaction
- Decision-making
- Cash handling
- Outgoing personality
- Relationship building
- Customer relations
- Training and mentoring
- Supervisory experience
- Team building
- Responsible alcohol service
- Conflict resolution
- Quality control
- Service-oriented mindset
- Upselling techniques
- Sales promotion
- Customer feedback management
- Service oriented
- Fast learner
- Friendly and outgoing
- Honest and dependable
- Teamwork and professionalism
- Attention to detail
- Listening skills
- Professional attitude
- Problem-solving abilities
- Cleaning and sanitizing
Timeline
Bar Team Leader
Eats at the Beach
10.2024 - 03.2025
Uber Driver
Uber
03.2022 - 10.2024
Nail Technician
Luxury Nails
01.2010 - 03.2020
Biological Sciences
Louisiana State University
Certificate Of Technical Studies - Nail Technician
Marshall College of Beauty
High School Diploma - General Studies
Marshall High School
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