Star Hicks
El Paso,TX
Summary
Experienced professional with a background in handling high-volume patient inquiries, scheduling appointments, and maintaining member needs. Strong communication skills and empathetic understanding of members' needs are demonstrated through my previous roles. Proven ability to improve efficiency in customer service operations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Substitute Teacher /Substitute Paraprofessional
El Paso ISD
El Paso, TX
02.2024 - Current
- Supported special needs students by providing individual instruction as needed.
- Implemented school policies and procedures in the classroom.
- Integrated technology into lessons whenever possible.
- Maintained accurate records of student attendance and performance.
- Collaborated with other teachers to ensure student success.
- Assisted with classroom management issues when needed.
- Organized lesson plans and activities for students.
- Provided instruction and guidance to students in the absence of a regular teacher.
Independent Contractor
Teladoc Health
El Paso, TX
07.2023 - 03.2025
- Exceeded customer satisfaction by finding solutions to simple and complex inquiries.
- Updated and maintained databases with current demographic information.
- Provided support to healthcare professionals by scheduling appointments.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained detailed records of customer interactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Caregiver
Veterans Affairs
El Paso, TX
01.2022 - 02.2024
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Administered prescribed medications on a timely basis following care plan instructions.
- Coordinated transportation services for clients when necessary.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Education
GED -
El Paso Community College
El Paso, TX08-2017
Skills
- Record keeping
- Customer service
- Problem solving
- Effective communication
- Collaboration skills
- Document control
- Conflict resolution
- Medication administration
- Personal care assistance
- Daily living support
- Attention to detail
- Compassionate client care
- Strong ethics
- Decision-making
- Call center procedures
- Microsoft Office Suite
- Active listening
- De-escalation techniques
- Customer relations
- Follow-up skills
Timeline
Substitute Teacher /Substitute Paraprofessional
El Paso ISD
02.2024 - Current
Independent Contractor
Teladoc Health
07.2023 - 03.2025
Caregiver
Veterans Affairs
01.2022 - 02.2024
GED -
El Paso Community College
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