Star-Justice Green
Edison,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. My main goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Call Operator
New Jersey One Call Concepts
01.2022 - Current
- Performed data entry for customer information, performed customer service surveys, provided policy and service information, assisted customers with a warm and professional attitude
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Assisted management in developing new procedures for better call handling, resulting in improved efficiency.
- Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.
- Streamlined communication with customers by accurately documenting call details and updating records in the database.
- Maintained professional relationships with clients through excellent phone etiquette and active listening skills.
- Demonstrated adaptability by quickly adjusting to changes in company protocols or procedures as necessary, maintaining seamless service quality for callers.
- Participated in ongoing training opportunities, staying current with industry best practices for exceptional customer service delivery.
- Provided constructive feedback on team performance, contributing to continuous improvement efforts within the call center environment.
- Maintained system documentation detailing service operations.
Assistant Manager
The Muscle Maker Grill
08.2019 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Retail Sales Associate
Hot Topic
04.2017 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Associate in English Literature - English Literature
Strayer University
Edison, NJ06.2026
High school diploma -
John P Stevens High School
03.2016
Skills
- Restaurant Experience
- Customer service expert
- Assistant Manager Experience
- Cash Handling
- Merchandising
- Store Management Experience
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Order Processing
- Appointment Scheduling
- Team Development
- Administrative Support
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
- Staff Training
- Building rapport
- Quality Control
- Product Sales
- Patience and Tolerance
- Product and service solutions
- Multi-line phone talent
- Coordination
- Assertiveness
- CRM software proficiency
- Product Education
- Information Security
- Retail store support
- Stock management
- Store maintenance
- Order Fulfillment
City/Zip code
Edison, NJ, 08820
Languages
English
Native or Bilingual
Timeline
Call Operator
New Jersey One Call Concepts
01.2022 - Current
Assistant Manager
The Muscle Maker Grill
08.2019 - 03.2021
Retail Sales Associate
Hot Topic
04.2017 - 08.2019
Associate in English Literature - English Literature
Strayer University
High school diploma -
John P Stevens High School