Summary
Overview
Work History
Education
Skills
Timeline
Generic

STAR LITTLES

New Rochelle

Summary

Motivated and results-driven professional with a proven track record of inspiring and leading teams to success. Skilled in building strong client relationships, leveraging exceptional customer relations aptitude to create positive connections. Known for making independent decisions and exercising sound judgment, consistently contributing to company achievements. Detail-oriented and highly organized, excelling in effective task management and communication. Thrives in fast-paced environments and open to relocation opportunities.

Overview

10
10
years of professional experience

Work History

Client Care Coordinator

Choice Of NY
12.2024 - Current
  • Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Advocated for clients'' best interests during meetings with healthcare providers, ensuring they received necessary care and interventions.

Customer Relations Specialist/Team Leader

Electric Picks Jewelry
05.2022 - 12.2023
  • Lead luxury customer service, resolving complaints swiftly, maintaining client records efficiently
  • Utilize Shopify for order processing, using Returnly for reducing return rates and enhancing customer satisfaction
  • Develop and track sales strategies, boosting brand visibility and customer engagement
  • Handle 100+ customer emails daily, ensuring prompt and effective communication
  • Train and manage a team of10 of Customer Care employees.
  • Implemented policies to boost team productivity and operational efficiency
  • Maintained inventory counts within monthly tolerance and compiled budget-compliant financial data


Business Owner

Bad Girl Vibes LLC
03.2019 - 08.2023
  • Managed order processing, packaging, and shipping, ensuring timely delivery and customer satisfaction
  • Developed and executed social media and email marketing strategies, increasing online engagement
  • Built and maintained a Shopify store, enhancing user experience and boosting sales
  • Negotiated with wholesale vendors, securing cost-effective deals and maintaining inventory levels
  • Provided exceptional customer service through effective communication, resolving issues promptly
  • Implemented a customer feedback system that increased repeat business.

Assistant Manager

Massage Envy
03.2021 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Developed marketing strategies to attract new customers, increasing foot traffic.

Brand Ambassador/Customer Service Representative

Fendi/ASM USA Call Center
06.2019 - 12.2020
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Assisting with orders, returns and exchanges.

Internship Student

CLD Public Relations
01.2019 - 05.2019
  • Maintained a clean and organized showroom environment, ensuring a positive impression on all visitors.
  • Organized showroom layout for optimal visual appeal, promoting an inviting atmosphere for clients.
  • Shipping showroom items to clients.
  • Assisted in White Fox Boutique event by checking in celebrity check in.
  • Processed returns, inspect items and process them back into showroom.
  • Took images and uploaded to Dropbox.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Social Media Marketing Assistant

Puppy Paradise
05.2016 - 04.2017
  • Initiated creative brainstorm sessions with team members, fostering innovative ideas for new marketing initiatives.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
  • Boosted email campaign success, crafting compelling newsletters that improved open and click-through rates.

Office Assistant/Personal Assistant

Ithaca College, Roy. H. Parkman School of Communications
01.2015 - 05.2015
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

Bachelor of Science - Television Radio

Ithaca College
Ithaca, NY
05.2019

Skills

  • Microsoft Office
  • Excel
  • Operations management
  • Data Entry
  • Event Planning
  • Shopify
  • Business Start up
  • Social Media Marketing
  • Yotpo
  • Gorgias
  • ADP
  • Zendesk
  • CRM
  • Multitasking
  • Communication
  • Team building
  • Showroom Assistance
  • Event planning
  • Celebrity communication

Timeline

Client Care Coordinator

Choice Of NY
12.2024 - Current

Customer Relations Specialist/Team Leader

Electric Picks Jewelry
05.2022 - 12.2023

Assistant Manager

Massage Envy
03.2021 - 04.2022

Brand Ambassador/Customer Service Representative

Fendi/ASM USA Call Center
06.2019 - 12.2020

Business Owner

Bad Girl Vibes LLC
03.2019 - 08.2023

Internship Student

CLD Public Relations
01.2019 - 05.2019

Social Media Marketing Assistant

Puppy Paradise
05.2016 - 04.2017

Office Assistant/Personal Assistant

Ithaca College, Roy. H. Parkman School of Communications
01.2015 - 05.2015

Bachelor of Science - Television Radio

Ithaca College

Similar Profiles

CREATE PROFILE
STAR LITTLES