Summary
Overview
Work History
Education
Skills
Work Preference
Accomplishments
Timeline
Intern
Star McClurg

Star McClurg

Retail Sales Shift Supervisor
Chula Vista,CA

Summary

Customer Service professional with over a decade of experience in retail and warehouse environments. Demonstrated success in surpassing sales targets, ranking 2nd out of 68 district regions for over three years. Renowned for exceptional communication, active listening, and problem-solving skills. Adept at maintaining customer satisfaction and contributing to overall company success through effective team collaboration and innovative service strategies. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
Chula Vista, CA
02.2020 - Current
  • Complete store opening and closing procedures and balanced tills.
  • Respond to and resolve customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintains a clean and well-organized production throughout stores area to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Customer Service Associate

Sears Holdings Company
Chula Vista , CA
10.2018 - 02.2020
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Executes excellent sales floor merchandising and selling.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Informed customers about special promotions and provided detailed information for various products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business. You

Education

GED - General Studies

Grossmont Adult School
El Cajon, CA
06.2011

Skills

Customer Relationship Management: Expertise in building and maintaining strong customer relationships through personalized service and follow-up

Team Leadership: Proven ability to lead and motivate teams to achieve sales and service goals

Sales Strategy Development: Experience in developing and implementing effective sales strategies to drive revenue growth

Product Knowledge: Deep understanding of product lines and the ability to convey this knowledge to customers to enhance their shopping experience

Efficiency Optimization: Skilled in identifying and implementing process improvements to increase operational efficiency

Customer Feedback Utilization: Proficient in gathering and utilizing customer feedback to improve service delivery and product offerings

  • Effective Listening and Communication
  • Store Opening and Closing Procedures
  • Speaking

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemote

Important To Me

Work-life balanceCareer advancement401k matchPaid time offFlexible work hoursWork from home optionPersonal development programs

Accomplishments

• Exceeded monthly quota 36 times.
• Achieved 2nd place out of 68 district regions for over three years through effectively helping with the CarePass membership rewards program.

Timeline

Shift Supervisor

CVS Pharmacy
02.2020 - Current

Customer Service Associate

Sears Holdings Company
10.2018 - 02.2020

GED - General Studies

Grossmont Adult School

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Star McClurgRetail Sales Shift Supervisor