Star Nass
Minot,ND
Summary
Personable and dedicated. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Care Agent/Service Advisor
Ryan Honda Of Minot
Minot , North Dakota
11.2023 - Current
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Greeted customers and addressed their needs in a professional manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Followed up with existing customers regarding past services performed on their vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Collected deposits or payments and arranged for billing.
- Upsold additional products or services when appropriate.
Service Advisor
Ryan Chevrolet
Minot, ND
01.2020 - 11.2023
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Handled telephone inquiries regarding appointments and work in process.
- Researched coverages under warranties and determined requirements for coverage.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Detailed operations, expected changes and typical duration of service to customers.
- Updated customer accounts in computer system, submitted payments and changed personal details.
Executive Housekeeping Manager
Hyatt House
Minot, ND
07.2016 - 01.2020
- Ordered supplies through approved vendors and submitted invoices for payments.
- Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Conferred with staff to resolve performance and personnel problems and discuss company policies.
- Prepared and distributed assignment sheets to assigned staff.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Commanded controls over expenses and inventory for optimal budget tracking.
Front Desk Agent
Sierra Inn
Minot, ND
06.2013 - 07.2016
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone and via email.
- Offered dining information and helped guests organize local activities to enhance stay.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education
High School Diploma -
Minot High School
Minot, ND05.2014
Skills
- Direct sales
- Customer relations
- Microsoft Office expertise
- High-energy attitude
- Technologically savvy
- Problem-solving abilities
- Communication
- Issue resolution
- Experience in leadership
- People skills
- Active listening
Timeline
Customer Care Agent/Service Advisor
Ryan Honda Of Minot
11.2023 - Current
Service Advisor
Ryan Chevrolet
01.2020 - 11.2023
Executive Housekeeping Manager
Hyatt House
07.2016 - 01.2020
Front Desk Agent
Sierra Inn
06.2013 - 07.2016
High School Diploma -
Minot High School