Summary
Overview
Work History
Education
Skills
Timeline
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Star Parham

Killeen,United States

Summary

Systematic Employee experienced in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

IT Helpdesk Technician

Houston Baptist University
Houston , TX
08.2018 - Current
  • Configured hardware, devices and software to set up work stations for employees.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.

Audiologist Admin Assistant

Tejas Ear Nose And Throat P.A.
Round Rock, TX
05.2022 - 08.2022
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Managed Access databases converting complex data into easy-to-interpret data.

Health Intern

River City Wellness
Austin, TX
05.2022 - 08.2022
  • Created, faxed and filed healthcare records for office personnel.
  • Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
  • Typed and distributed meeting minutes.
  • Prepared outgoing correspondences and responded to telephone inquiries promptly.
  • Promoted available resources and connected individuals with services.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Assisted with development of improved seminars and training materials.

First Year Seminar Peer Mentor

Houston Baptist University
Houston , TX
01.2022 - Current
  • Shared resources, opportunities and activities to support mentee's learning and development.
  • Met mentee formally, informally, in-person and virtually to offer support.
  • Assessed students' knowledge, comprehension and study habits to track progress and set realistic goals.
  • Counsel 33 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Presented and drafted various scheduling options for students to help allocate time for classes, extra work and free time.
  • Assisted mentee in getting acclimated to new position or responsibilities

Freshman Orientation Committee Member

Houston Baptist University
Houston , TX
01.2022 - 08.2022
  • Attended committee meetings to propose, discuss and advance management and investment ideas.
  • Spearheaded promotional events to raise awareness and promote initiatives.
  • Developed ideas for raising capital to fund special projects.
  • Investigated internal issues to find root causes and revamp response policies.

Education

Bachelor of Arts - Medical Humanities

Houston Baptist University
Houston, TX
12.2022

Skills

  • Troubleshooting Network Issues
  • Help Desk Support
  • Microsoft Certification
  • Service Schedule Coordination
  • Research and Analytical Skills
  • Confidentiality and Data Protection
  • Supply Inventory Control

Timeline

Audiologist Admin Assistant

Tejas Ear Nose And Throat P.A.
05.2022 - 08.2022

Health Intern

River City Wellness
05.2022 - 08.2022

First Year Seminar Peer Mentor

Houston Baptist University
01.2022 - Current

Freshman Orientation Committee Member

Houston Baptist University
01.2022 - 08.2022

IT Helpdesk Technician

Houston Baptist University
08.2018 - Current

Bachelor of Arts - Medical Humanities

Houston Baptist University

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Star Parham