ANNIE LUK BOUNSAWAT
Katy,TX
Summary
Determined Academic Advisor accomplished at ensuring students meet educational requirements and talented at advising students on degree-specific programs. A superior grasp of academic advising principles. Strong communication and interpersonal abilities with a flexible schedule.
Overview
14
14
years of professional experience
Work History
Amazon Associates
Amazon
Richmond, TX
07.2021 - Current
- Troubleshoot and resolve problems that an associate encounter with inventory, including printing ASIN labels, damages out products and adding expirations dates to food and health products.
- Resolve issues in a timely manner.
- Utilize Excel and Quip to track problem solve issues efficiently and accurately 100%
- Visually inspect inventory for damage prior to stowing on a shelf while maintain few errors during process.
- Consistently maintained rate in the department.
- Enhanced peers’ satisfaction with fast, knowledgeable, problem solving.
- Stayed busy during slow work periods, frequently handling ISS ticket, damages, problem solve in RPS floors.
- Helped Team handled high volume work by prioritizing tasks and organizing supplies.
- · Kept all areas clean, organized, and in line with company professional standards.
- · Notified managers of large scale received errors.
Line Cook
Panda Express Restaurant
Cypress , TX
05.2022 - 07.2023
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Inspected equipment for cleanliness prior to use every shift.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Performed basic knife skills such as dicing onions or slicing meats.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Communicated effectively with other staff members regarding orders and menu changes.
- Stocked and restocked kitchen supplies as needed.
- Ensured that all dishes were prepared according to recipe specifications.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Verified kitchen staff followed all recipes and portion serving guidelines correctly.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
Customer Service Representative
Circle K
Cypress , TX
07.2015 - 07.2020
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Processed credit card transactions accurately and efficiently.
- Maintained accurate records of transactions using the point-of-sale system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Assisted customers with locating merchandise within the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash registers to process payments for goods and services.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Student Assistant
Lone Star College System
Cypress , TX
11.2010 - 05.2015
- Developed and maintained accurate records of student data, including grades and attendance.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Facilitated communication between faculty members and students through email correspondence or telephone calls.
- Responded promptly to emails from faculty members and students regarding scheduling conflicts or other issues.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Designed promotional materials such as flyers, brochures, banners, and posters for various school programs.
- Managed office supplies inventory by ordering materials when necessary and tracking usage.
- Performed clerical duties such as typing letters or memos on behalf of faculty members.
- Assisted administrative personnel and professors in providing photocopies and filings.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Followed school schedules and policies to promote safety and learning.
Education
Bachelor of Science - Energy Manufacture And Trade Management
Lone Star College University
Kingwood, TX05-2024
Skills
- Data Entry
- Academic Counseling
- Presentations and public speaking
- Career Planning
- Student Development
- Training and mentoring
- Relationship Building
- Records Maintenance
- Student Support
- Peer Counseling
- School Programs Development
- Career advising
- Diverse student populations
- Course Counseling
- Financial Aid Applications
- Critical Thinking
- Self Motivation
- Administration Required Reporting
- Reliability
- Problem-solving abilities
- Time Management
Timeline
Line Cook
Panda Express Restaurant
05.2022 - 07.2023
Amazon Associates
Amazon
07.2021 - Current
Customer Service Representative
Circle K
07.2015 - 07.2020
Student Assistant
Lone Star College System
11.2010 - 05.2015
Bachelor of Science - Energy Manufacture And Trade Management
Lone Star College University