Epic
STAR ROLDAN
Charlotte,NC
Summary
Dedicated administrative professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Front Office Coordinator
UNIVERSITY DENTAL ASSOCIATES
CHARLOTTE, NC
04.2021 - Current
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Collect patient and client documents and information upon referral.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
Banker
WELLS FARGO
CHARLOTTE, NC
11.2020 - 04.2021
- Promoted financial products by maintaining excellent service offering knowledge.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Test Proctor
NATIONAL BOARD of EXAMINERS in OPTOMETRY
CHARLOTTE, NC
04.2020 - 11.2020
- Trained to portray real-life “patients” in order to simulate a set of symptoms or problems
- Proctor in a clinical skills exam performed by Optometry candidates as part of their National Board Examination.
- Maintained compliance with test center policies, practices and procedures.
- Assisted faculty with setting up tests and coordinating test spaces.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
Data Entry Processor
JP MORGAN CHASE
CHARLOTTE, NC
04.2020 - 11.2020
- Accurately enter taxpayer information into IRS database using 10-key pad with speed and accuracy.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Quality Assurance & Account Balancing.
- Searched, extracted and interpreted information to determine correct input procedure.
- Obtained scanned records and uploaded into database.
Quality Assurance Analyst (Intern)
CAROLINA SOFTECH
CHARLOTTE, NC
01.2019
- Developed test scenarios, test cases, expected and actual results, pass/fail using MS Excel spreadsheet
- Assisted with user-acceptance testing and defect tracking for the KPSIPHER website
- Used MS Word for documenting the defect log with the defect ID, severity, summary, reproduced, expected and actual results, platform, and system
- Documented defects using the JIRA tool and reported defects involving program functionality, output, online screen and content to software developers.
Indexer
AVIDXCHANGE
Charlotte, NC
01.2017 - 09.2017
- Minimum production volume of 8,000 invoice documents per month or 50 invoices per hour
- Successfully worked in a remote environment and submitted all work documents within a 24-hour timestamp
- Responsible for indexing accounting documents for 6 companies.
- Maintained energy and enthusiasm in fast-paced environment.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
Patient Registration Representative
CAROLINAS HEALTHCARE SYSTEM, Atrium Health
Charlotte, NC
01.2016 - 10.2016
- Essential Functions include but are not limited to: Early arrival to open and set up the office, interview incoming patients in a non-hospital setting to obtain and enter necessary personal, financial, insurance, and/or other medical information necessary for claims processing.
- Process and maintain records, function as a switchboard operator, procedure scheduler or clerical support as assigned, respond to emergencies following departmental processes, assist in meeting department goals and arrival accuracy, assists radiology coders with document scanning.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Visited patients' rooms to collect insurance and financial information required for registrations.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Personal Shopper
AMAZON - CHARLOTTE
, NORTH CAROLINA
01.2018 - 01.2019
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consulted with customers on food selections and custom order requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Office Coordinator / Patient Registrar
NEW ENGLAND URGENT CARE
, CONNECTICUT
01.2014 - 01.2015
- Responsible for the successful management and operation of medical practices at multiple sites.
- Provide medical specialists with resources necessary to meet the needs of patients and meet the financial objectives of the practice and group.
- Essential Functions include but are not limited to: Early arrival to open and set up the office, interview incoming patients in a non-hospital setting to obtain and enter necessary personal, financial, insurance, and/or other medical information necessary for claims processing.
- Trained new employees on administrative procedures, company policies and performance standards.
- Process and maintain records, function as a switchboard operator, procedure scheduler or clerical support as assigned, respond to emergencies following departmental processes, assist in meeting department goals and arrival accuracy, assists radiology coders with document scanning.
Education
Associate of Science - Computer Science, Programming & Development
Rowan Cabarrus Community College
Salisbury, NC 08.2020 - Current
No Degree - Information Technology
Goodwill University
Charlotte, NC 05.2001 -
No Degree - Early Childhood Education
Central Piedmont Community College
Charlotte, NC 05.2001 -
High School Diploma -
Rahway High School
Rahway, NJ 09.2002 - 06.2006
Skills
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Software
Improvis
Microsoft Teams
Timeline
Front Office Coordinator
UNIVERSITY DENTAL ASSOCIATES
04.2021 - Current
Banker
WELLS FARGO
11.2020 - 04.2021
Associate of Science - Computer Science, Programming & Development
Rowan Cabarrus Community College
08.2020 - Current
Test Proctor
NATIONAL BOARD of EXAMINERS in OPTOMETRY
04.2020 - 11.2020
Data Entry Processor
JP MORGAN CHASE
04.2020 - 11.2020
Quality Assurance Analyst (Intern)
CAROLINA SOFTECH
01.2019
Personal Shopper
AMAZON - CHARLOTTE
01.2018 - 01.2019
Indexer
AVIDXCHANGE
01.2017 - 09.2017
Patient Registration Representative
CAROLINAS HEALTHCARE SYSTEM, Atrium Health
01.2016 - 10.2016
Office Coordinator / Patient Registrar
NEW ENGLAND URGENT CARE
01.2014 - 01.2015
High School Diploma -
Rahway High School
09.2002 - 06.2006
No Degree - Information Technology
Goodwill University
05.2001 -
No Degree - Early Childhood Education
Central Piedmont Community College
05.2001 -
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