STAR SCHUMAKE
RIVERVIEW,MI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
14
14
years of professional experience
Work History
Concierge
City Club Apartments Lafayette Park
06.2023 - Current
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
CEO
MY Home Away From Home Residential & Physical Ther
08.2014 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Coordinated with Doctors and Physical Therapist to carry out careplans.
- Collaborated with Senior living homes to provide health fairs, in home care, and chore services.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
Supervisor
MOD Pizza
12.2022 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Kitchen Manager
SHAR
03.2022 - 05.2022
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
Medical Office Administrator
1st Priority Physical Therapy
07.2010 - 08.2015
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Pulled charts and prepared for nurse and doctor assessment.
- Aided with prescription refill requests.
- Developed comprehensive policies and procedures for various aspects of medical office management, ensuring consistency across departments and teams.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Reviewed and sent medical records to other physicians upon request.
- Devised appointment guidelines and schedules for 35 treatment appointments each day.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Evaluated employee performance regularly through constructive feedback, offering support for professional development opportunities when appropriate.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Entered procedure codes and diagnosis codes into medical billing software.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists'' involvement.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Education
Associate of Applied Science - Pre- Radiography
Henry Ford College
Dearborn, MI2026
High School Diploma -
Highland Park High School
Topeka, KS06.1994
Skills
- Package handling
- Multitasking proficiency
- Time management expertise
- Concierge services
- Property Management
- Detail-oriented approach
- Local Area Knowledge
- Reservation assistance
- Customer Service
- Strong Work Ethic
- Housekeeping
- Guest Services
- Accurate record keeping
- Safety Procedures
- Hospitality service expertise
- Team Supervision
- Guest accommodations
- Administrative Support
- Feeding Assistance
- Meal Preparation
- Medication Administration
- Vital signs monitoring
- Michigan Driver's License
- Care Plan Adherence
- First aid and safety
- Physical therapy support
- Chronic Disease Management
- Client documentation
- ADL support
- Patient Transport
- Schedule Management
- Medication organization
- Nutrition management
- Home Safety Assessments
- ICD-10 Proficiency
- HIPAA Compliance
- Denial Management
- Accounts Payable
- Claim submission
- Medicare and Medicaid process
- Insurance Verification
- CPT Knowledge
- Filing systems
- Document Management
- Scheduling appointments
- Front Office Management
- Medical Terminology
- Social Media and Promotions
- Bookkeeping
- Kitchen Equipment Maintenance
- Food and Beverage Management
- Cleaning and sanitation
- Food Safety
- Safe Food Handling
- First aid knowledge
- Attention to Detail
- Multitasking and Organization
- Verbal and written communication
- Food production management
- Kitchen Management
- Staff Supervision
- Goal Setting
Timeline
Concierge
City Club Apartments Lafayette Park
06.2023 - Current
Supervisor
MOD Pizza
12.2022 - 05.2023
Kitchen Manager
SHAR
03.2022 - 05.2022
CEO
MY Home Away From Home Residential & Physical Ther
08.2014 - Current
Medical Office Administrator
1st Priority Physical Therapy
07.2010 - 08.2015
Associate of Applied Science - Pre- Radiography
Henry Ford College
High School Diploma -
Highland Park High School
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