Summary
Overview
Work History
Education
Skills
Timeline
Generic

Star-Shemah Smith

Hephzibah,United States

Summary

Dynamic Case Manager with a proven track record at Augusta Housing Authority, excelling in records management and compliance. Enhanced document retrieval, showcasing strong organizational skills and attention to detail. Committed to optimizing workflows while advocating for client rights and ensuring regulatory compliance. Effective at prioritizing tasks and meeting deadlines.

Overview

15
15
years of professional experience

Work History

FC Associate

Amazon
07.2022 - Current
  • Followed procedures at all times for personal and team safety.
  • Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
  • Transported merchandise pallets to move in warehouse.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Unloaded deliveries into warehouse and arranged contents in designated storage areas.

Case Manager II

Augusta Housing Authority
07.2010 - Current
  • Ensured compliance with regulations and confidentiality by maintaining accurate case documentation.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances.
  • Engaged in collaborative discussions to optimize approaches for client support.
  • Engaged in ongoing professional development to remain updated on case management best practices.
  • Increased team's overall proficiency through training of new case managers.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Provided leadership, guidance and support to staff members.
  • Adapted documents for compatibility with various software.
  • Handled document printing tasks using various electronic sources.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Updated records with new information.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Updated client documentation for accurate, compliant and current records.

Education

Human Services

SUNY Empire State College
Saratoga Springs, NY

Skills

  • Digital records management
  • Document control
  • Case documentation
  • Records management
  • Analytical problem-solving
  • Safety compliance in warehousing
  • Housing evaluation
  • Strong organizational abilities
  • Time management

Timeline

FC Associate

Amazon
07.2022 - Current

Case Manager II

Augusta Housing Authority
07.2010 - Current

Human Services

SUNY Empire State College

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