Summary
Overview
Work History
Skills
Timeline
Generic

Star Urban

Douglasville

Summary

Multitalented professional with 21+ years of diverse experience in administrative roles. Proven track record of optimizing processes, coordinating events, and reducing operational costs. Skilled in calendar management, communication, and data management. Seeking a role in a non-profit organization where I can combine my skills and experience with my passion for helping others.

Overview

21
21
years of professional experience

Work History

Executive Assistant/Office Manager

SBS / EFW (Estes Forwarding Worldwide)
Palmetto
04.2020 - 04.2025
  • Coordinated executive travel logistics, ensuring seamless arrangements and a positive experience.
  • Coordinated cross-functional teams to optimize operations, fostering a culture of shared goals and accountability.
  • Organized customer relation events, ensuring a positive experience for all in attendance.
  • Organized and held yearly benefits meeting for all employees.
  • Implemented a digital filing system, reducing retrieval times and ensuring seamless access to critical documents across the team.
  • Facilitated communication between different departments within organization.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Maintained confidential records and files related to executive operations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Facilitated communication between senior management and staff.
  • Greeted visitors warmly upon arrival at the office premises.
  • Oversaw warehouse inventory control processes ensuring availability of supplies at all times.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Managed and tracked expenses to meet company budget requirements.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Organized company events including holiday parties, team building activities .
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Assistant Office Manager

APL Logistics
Lithia Springs
07.2016 - 04.2020
  • Managed customer service, boosting satisfaction through efficient process improvements.
  • Analyzed P&L for strategic insights, aiding management in resource allocation.
  • Trained staff in SAP, WMS, and TM, enhancing team productivity and operational efficiency.
  • Coordinated audits, ensuring inventory accuracy, and compliance across accounts.
  • Processed payroll, maintained financial integrity, and ensured compliance with guidelines.
  • Streamlined office procedures to reduce processing times, leading to noticeable gains in team productivity, and enhanced client relations.
  • Implemented a new scheduling system, optimizing appointment management, and significantly reducing conflicts and delays.
  • Facilitated cross-departmental meetings to align goals, fostering teamwork, and ensuring cohesive project execution.
  • Organized travel arrangements for staff members as requested.
  • Resolved issues in a timely manner while maintaining excellent customer service standards.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Assisted in the preparation of presentations and other documents as needed.
  • Created monthly reports on office expenses and budgets.
  • Tracked employee attendance records and vacation requests.
  • Responded promptly to customer inquiries via phone or email.
  • Provided technical assistance related to computer applications used by the organization.
  • Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
  • Maintained a calendar of events, meetings, conferences, appointments.
  • Used judgment and initiative in handling confidential matters and requests.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Delegated work to staff, setting priorities and goals.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Drafted agendas, meeting notes, and other documents to enhance collaborative process.
  • Scheduled and coordinated meetings and travel arrangements for staff.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Guided employees in handling difficult or complex problems.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Customer Service Manager

APL Logistics
Lithia Springs
01.2010 - 08.2016
  • Managed customer service teams across three sites, ensuring high-quality service delivery.
  • Developed and implemented SOPs, enhancing operational efficiency across facilities.
  • Conducted audits and inventory management, collaborating with warehouse managers.
  • Led SAP training for Yamaha CSRs, facilitating smooth transitions between facilities.
  • Expanded truckload brokerage division, recruiting carriers, and managing driver payroll efficiently.
  • Supervised a team of customer service representatives, enhancing service quality across multiple accounts, and ensuring a seamless customer experience.
  • Developed and implemented Standard Operating Procedures for accounts, driving consistency and compliance across all three facilities.
  • Audited customer billing processes, identifying discrepancies, and ensuring accuracy, which led to a noticeable reduction in billing errors.
  • Fostered collaboration with warehouse managers during inventory audits, enhancing operational efficiency, and ensuring timely stock management.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Demonstrated excellent communication skills in resolving customer complaints.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Created and managed budgets for travel, training, and team-building activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Accounts Payable/Accounts Receivable Manager

APL Logistics
Lithia Springs
06.2006 - 12.2009
  • Led billing accuracy, ensuring timely financial operations, and improved reporting.
  • Trained new hires on SAP, boosting team efficiency and operational knowledge.
  • Maintained thorough documentation of vendor setups, resulting in streamlined processes, and improved payment efficiency.
  • Mentored team members on accounting software, fostering a collaborative environment that enhanced overall team performance.
  • Developed and implemented comprehensive SOPs for accounting functions, significantly improving workflow efficiency and onboarding.
  • Fostered strong relationships with vendors, enhancing communication, and resulting in more favorable payment terms.
  • Implemented efficient billing processes, enhancing financial operations, and leading to noticeable improvements in reporting accuracy.
  • Prepared weekly and monthly AR reports for management review highlighting key metrics such as days outstanding by customer segment.
  • Provided assistance to customers regarding billing inquiries or disputes, resolving issues promptly and accurately.
  • Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
  • Maintained updated customer records, including contact information and payment terms.

Lead CSR

APL Logistics
Lithia Springs
08.2004 - 05.2006
  • Developed monthly billing for diverse accounts, enhancing accuracy and efficiency.
  • Trained new hires, fostering a collaborative and skilled team environment.
  • Ensured exceptional customer service across multiple accounts, boosting satisfaction.
  • Created comprehensive monthly billing reports, ensuring financial accuracy, and timely invoices for all accounts.
  • Designed and executed training modules for new hires, enhancing team skill sets, and driving a collaborative work atmosphere.
  • Promoted a culture of excellence by mentoring team members, which fostered personal growth, and led to measurable improvements in team performance.
  • Developed comprehensive SOPs for order entry in AS400, streamlining processes, and ensuring consistency across operations.
  • Established KPIs to evaluate shipping accuracy, enabling data-driven decisions that significantly improved logistics efficiency.

Skills

  • Calendar management
  • Expense reporting
  • Executive support
  • Information confidentiality
  • Self-starter
  • Meticulous attention to detail
  • Time management
  • Payroll processing
  • Kronos
  • QuickBooks
  • ADP
  • AS400
  • SAP
  • Excel
  • Word
  • PowerPoint
  • Leadership
  • Accounts payable
  • Accounts receivable
  • Logistics
  • Financial reporting
  • Inventory management
  • Conflict resolution
  • Performance metrics
  • Staff training
  • Problem solving
  • Vendor relations
  • Process documentation
  • Analytical skills
  • Office management
  • Staff onboarding
  • Team building
  • Strategic planning
  • Customer engagement
  • Project coordination
  • Travel coordination
  • Event organization
  • Employee training
  • Customer service
  • Data entry
  • Software knowledge
  • Appointment setting
  • Proofreading
  • Conflict management
  • Schedule & calendar planning

Timeline

Executive Assistant/Office Manager

SBS / EFW (Estes Forwarding Worldwide)
04.2020 - 04.2025

Assistant Office Manager

APL Logistics
07.2016 - 04.2020

Customer Service Manager

APL Logistics
01.2010 - 08.2016

Accounts Payable/Accounts Receivable Manager

APL Logistics
06.2006 - 12.2009

Lead CSR

APL Logistics
08.2004 - 05.2006

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Star Urban