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Work History
Education
Skills
Accomplishments
Certification
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Hi, I’m

Star Wynn

Atlanta,GA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Qualified with solid background in collections management. Demonstrated success in reducing delinquency rates and improving recovery processes. Proven ability to lead teams and foster collaborative environment.

Professional with effective leadership and strong background in collections management. Skilled in team collaboration, conflict resolution, and strategic planning to drive results. Known for adaptability and reliability, ensuring compliance and maximizing recovery rates. Strong communication, analytical, and problem-solving abilities.

Overview

7
years of professional experience
1
Certification

Work History

First Asset Recovery

Collections Supervisor /Customer Support Executive
01.2022 - Current

Job overview

  • Enhanced collections efficiency by implementing and monitoring strategic collections plans.
  • Streamlined department operations by optimizing workflows, policies, and procedures.
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Established performance metrics to evaluate team success and identify areas for improvement.
  • Reported on and recommended actions related to financial stability of potential clients.
  • Improved team productivity through ongoing coaching, training, and performance evaluations.
  • Mentored junior staff members on best practices in debt collection techniques and procedures.
  • Investigated and reviewed credit risks and collections.
  • Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
  • Reduced delinquency rates with proactive account management and timely followups.
  • Increased recovery rates for difficult accounts by utilizing effective negotiation skills.
  • Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
  • Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.

Meridian Financial Services

Collections Account Manager /Debt Management Specialist
04.2019 - 12.2021

Job overview

  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
  • Conducted credit reviews for current clients to determine appropriate risk levels and adjust credit limits as necessary.
  • Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
  • Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding debts.
  • Maintained up-to-date knowledge of industry trends and developments, applying new approaches as needed to improve overall collections performance.
  • Collaborated with legal counsel on complex cases, ensuring all necessary documentation was prepared for litigation.
  • Trained new team members in company policies, procedures, and best practices for successful collections management.
  • Prepared accounts receivable-related journal entries for accounting month-end close.
  • Identified and discussed with management opportunities for improvements to procedures and internal controls.
  • Collaborated on collection and dispute resolution issues.
  • Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.

Education

American InterContinental University
Alpharetta, GA

Associate of Science from Technical And Scientific Communication
08-2028

University Overview

Surrattsville High School
Clinton, MD

from Basic Study
05-2017

University Overview

Skills

  • Credit reporting
  • Team supervision
  • Staff training
  • Call management systems
  • Debt recovery expertise
  • Healthcare collections
  • Call center background
  • Collection law compliance
  • Credit and collections

Accomplishments

Accomplishments
  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Contract Negotiation - Signed and negotiated the contract for two major clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.

Certification

  • CAP - Certified Administrative Professional

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Availability
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Interests

Remote

Work Preference

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid

Timeline

Collections Supervisor /Customer Support Executive
First Asset Recovery
01.2022 - Current
Collections Account Manager /Debt Management Specialist
Meridian Financial Services
04.2019 - 12.2021
Surrattsville High School
from Basic Study
American InterContinental University
Associate of Science from Technical And Scientific Communication