Star A. Kochakyan

Own and manage daily operations of an independent senior living facility

Oversee resident care, staff management, and regulatory compliance

Handle budgeting, marketing and business development

Ensure a safe , supportive and engaging living environment for seniors.

• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Generated revenues yearly and effectively capitalized on industry growth.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed day-to-day business operations.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Maintained accurate and up-to-date client records.
• Enhanced office productivity by handling high volume of callers per day.
• Supported office staff and operational requirements with administrative tasks.

Collaborate with health professionals to ensure high-quality care.

• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
• Improved client satisfaction scores with personalized attention during intake procedure.
• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Implemented follow-up system for patient concerns post-intake, improving resolution times and patient satisfaction.

Ensures compliance with all state and federal referral/Intake regulatory requirements.

Establishes and maintains positive working relationship with current and potential referral sources.

• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Maintained accurate and up-to-date client records.
• Enhanced office productivity by handling high volume of callers per day.
• Supported office staff and operational requirements with administrative tasks.
• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Reduced paperwork errors by meticulously reviewing and updating patient records, ensuring accuracy in treatment plans.
• Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Trained new staff members on intake procedures, contributing to a well-prepared team.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Assisted with payroll, marketing, and general administrative operations.

Maintained resident records and facilitated communication with healthcare providers

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Liaised between clients and vendors and maintained effective lines of communication.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.