Starasia Lauderdale
Hogansville,GA
Summary
Sales Setter with over 10 years of experience in sales and customer service, showcasing a strong entrepreneurial background. Demonstrated success in lead qualification, relationship building, and effective communication. Skilled in strategic approaches to generate new business opportunities and enhance customer engagement. Committed to applying expertise in cold calling, customer follow-up, and CRM management to support a high-performing sales team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Knot Just Star LLC
Hogansville, GA
11.2021 - Current
- Conducted research on mental health topics to create evidence-based programs or improve advocacy efforts.
- Facilitated peer support groups to provide emotional support and resources, fostering a safe and inclusive environment for participants
- Organized and led mental health awareness campaigns to educate communities on the importance of mental health and reduce stigma, reaching large numbers of teens and youth of participants.
- Volunteered with mental health organizations, assisting with community outreach, event planning, and resource coordination.
Customer Service Sales Specialist
Arise WOH
Hogansville, GA
11.2021 - Current
- Engaged potential customers through effective outbound calls and follow-up strategies, enhancing lead generation efforts
- Developed rapport with clients, addressing inquiries and providing tailored product information to drive sales
- Managed customer accounts and maintained accurate records of interactions to support lead qualification processes
- Trained peers on best practices for customer interactions and sales techniques, improving team performance
Customer Service Representative Specialist 2
Blue Cross Shield
Columbus, GA
04.2020 - 11.2021
- Analyzed client needs and aligned offerings with business goals, contributing to strategic sales initiatives
- Conducted comprehensive research to resolve complex issues, ensuring high levels of customer satisfaction
- Generated reports highlighting customer interactions and trends, informing future outreach strategies
Support Manager / Department Manager
Walmart Stores,INC
GA
05.2014 - 02.2020
- Collaborated with sales associates to enhance customer interactions and drive sales performance
- Planned and executed promotional events, increasing customer engagement and lead generation
- Oversaw store operations, ensuring consistent application of sales strategies across the team
Store Manager
Claire's
Lagrange, GA
03.2013 - 05.2014
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Managed staff of 2 sales associates, 3 team leaders
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
1st Assistant Manager
Citi Trends
Columbus, GA
05.2012 - 03.2014
- Assisted in developing action plans to boost sales productivity, focusing on lead conversion and customer retention
- Managed the recruitment and training of staff to ensure a knowledgeable and effective sales team
Education
Currently Continuing my Education - Business Administration And Management
Colorado Technical College
Lagrange, GA05-2026
High School Diploma - Business / Marketing
Newark, NJSkills
- Cold calling
- Lead qualification
- Conversion strategies
- Building rapport
- Long-term relationships
- Excellent verbal communication
- Excellent written communication
- Identifying potential leads
- Developing targeted outreach strategies
- Proficient in CRM systems
- Tracking and managing leads
- Strong background in conflict resolution
- Customer follow-up
- Experience training
- Mentoring team members
- Enhance performance
- Teamwork and collaboration
- Problem-solving
- Task prioritization
- Multitasking Abilities
- Leadership
- Analytical thinking
Certification
CPS-P, 2023
Timeline
Knot Just Star LLC
11.2021 - Current
Customer Service Sales Specialist
Arise WOH
11.2021 - Current
Customer Service Representative Specialist 2
Blue Cross Shield
04.2020 - 11.2021
Support Manager / Department Manager
Walmart Stores,INC
05.2014 - 02.2020
Store Manager
Claire's
03.2013 - 05.2014
1st Assistant Manager
Citi Trends
05.2012 - 03.2014
Currently Continuing my Education - Business Administration And Management
Colorado Technical College
High School Diploma - Business / Marketing
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