Starasia Williams
Charlotte,NC
Summary
Dynamic Service Manager with a proven track record at Meineke Car Care, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and streamlined processes, resulting in increased repeat business. Known for a positive attitude and critical thinking, fostering strong relationships and ensuring high-quality service delivery.
Overview
12
12
years of professional experience
Work History
Service Manager
Meineke Car Care
09.2023 - 06.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Delivery Driver
Amazon
05.2019 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Manager
Domino's Pizza
08.2016 - 05.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Controlled costs to keep business operating within budget and increase profits.
Sales Associate
Rainbow Clothing Store
07.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Crew Member
McDonald's
07.2015 - 08.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Ride Operator
Carowinds Amusement Park
04.2013 - 08.2013
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
Education
West Charlotte Senior High
Charlotte, NC06-2015
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Goal oriented
- Trustworthy and honest
Timeline
Service Manager
Meineke Car Care
09.2023 - 06.2025
Delivery Driver
Amazon
05.2019 - 12.2022
Manager
Domino's Pizza
08.2016 - 05.2019
Sales Associate
Rainbow Clothing Store
07.2015 - 08.2016
Crew Member
McDonald's
07.2015 - 08.2015
Ride Operator
Carowinds Amusement Park
04.2013 - 08.2013
West Charlotte Senior High
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