STARCHA CODES
Huntersville,NC
Summary
Detail-oriented health care professional with over 15 years of administrative experience delivering top-tier in-office and remote health care support. Highly proficient performer within a fast-paced environment with the capacity to work cohesively with Physicians, support staff, and patients. Possess strong knowledge of managing internal database information systems, coordinating services & benefits with medical providers, handling patient medical records, and all other aspects of health care administration.
Overview
15
15
years of professional experience
Work History
Radiology Film Library Patient Imaging Assistant
Atrium Health (Carolinas Medical Center)
01.2024 - Current
- Performs departmental administrative duties essential to supporting Radiologists, Physicians, and Technologists. Warmly welcome all family members, visitors, and hospital staff to the department. Promptly and efficiently answer multi-lines telephone systems, thoroughly answer questions, process patient imaging requests, relay messages, and direct inquiries to the appropriate staff or department. Ensures accuracy in communicating Radiology diagnostic positive, negative and/ critical call report findings to internal and external clinical staff, as directed. Assist in the training and orientation of 4 new staff members, contributing to a smooth onboarding process within the department.
Health Care Membership Specialist
Precision Medical Practice, PLLC (WorldClinic)
01.2020 - 01.2024
- Provided 24/7 worldwide concierge comprehensive health care support to busy executive clients and companies of all sizes. Responded immediately to inquiries and requests via email and/or phone from members/patients. Transcribed Physician dictations within patient's EMR; acquired & tracked medical record requests; submitted Rx requests via MD Toolbox; processed new membership enrollments & deactivations; tracked annual membership renewals and set reminders for each account; processed all member's prescription personal medication kits & shipments; updated medical consent forms and authorizations annually. Accurately gathered and proficiently documented all members' needs for a smooth handoff to the clinical Care Team during onboarding and renewals. Maintained a consistent and positive image when interacting with colleagues and all members/patients. Cross trained between the Membership department and the Care Team clinical department while aiding the Director of Clinical Operations with ongoing training and development of new associates as needed.
Administrative Support Assistant
ECPI University
01.2017 - 01.2020
- Valuable and critical resource who ensured ECPI University's mission to deliver timely, accurate and professional student services support within the Registered Nursing and Practical Nursing Departments. An action-oriented, and flexible problem-solver who continuously guided students through the admissions process by executing Sterling Background Checks, National Sex Offender Checks, and scheduled interviews with the Director of Nursing. Honored to achieve the Staff of the Quarter Award for December 2017.
Patient Account Specialist
NEIGHBORS EMERGENCY CENTER
01.2016 - 01.2017
- Handled daily incoming calls from more than 100 patients, providing solutions to questions and concerns regarding services rendered at the facilities, reviewed billing statements & Explanation of Benefit (EOB) letters. Assessed and examined 175 accounts daily to report expected insurance payments, ensuring the final balance considered the patient responsibility falls within threshold and were notated on EOB. Escalated any patient concerns and/or inaccurate accounts to the patient account manager for further review and reconciliation.
Front Office Associate
INSIGHT IMAGING OF FAIRFAX
01.2013 - 01.2016
- Coordinated appointments for patients referred to diagnostic imaging services among our 3 offices in the Northern Virginia area. Expedited patient services upon health insurance verification, review of self-pay fees, and workers compensation coverage/benefits. Analyzed and executed medical record requests for diagnostic images & reports efficiently. Provide innovative support and training to enhance business process improvement, organizational & teaming systems, and corporate programs designed to shape the desired culture to drive a high level of organizational performance and employee engagement.
Patient Services Representative
NEUROLOGY CENTER OF FAIRFAX
01.2012 - 01.2013
- Implemented check in and check out process for an average of 35 patients daily and verified the accuracy of all registration and administrative documentation. Charted and coordinated follow-up appointments, scheduled testing appointments, and transmitted instructions to patients for follow-up care and activities.
Unit Secretary
VIRGINIA HOSPITAL CENTER
01.2011 - 01.2012
- Spearheaded operations within the assigned unit through oversight of daily patient admission, patient transfers & discharges. Transcribed Physician written orders within the EMR systems across the hospital database. Incorporated and sustained patient records on the unit, as needed, and delivered medical charts for record keeping & billing purposes to appropriate departments. Answered the Nursing station's phone within 2 rings; received and relayed messages, accordingly; transferred calls appropriately to the clinical staff; assisted Nurses with patient call lights on the unit as needed.
Education
Master of Science - Health Services Administration
Strayer University
Charlotte, NC06-2028
Bachelor of Business Administration - Health Services Administration
Strayer University
Charlotte, NC09-2024
Skills
- Collaborative teamwork
- Efficient workflow management
- Strong communication skills
- Athena Healthcare Systems Software
- NextGen Healthcare Software
- Vitera Intergy Software
- Practice Fusion Revenue Software
- Medics Elite Practice Management Software
- MD Prescription Toolbox
- Epic
- Phillips Intellispace PACS/ Phillips Vue PACS
- Microsoft Office 365 Suite
Timeline
Radiology Film Library Patient Imaging Assistant
Atrium Health (Carolinas Medical Center)
01.2024 - Current
Health Care Membership Specialist
Precision Medical Practice, PLLC (WorldClinic)
01.2020 - 01.2024
Administrative Support Assistant
ECPI University
01.2017 - 01.2020
Patient Account Specialist
NEIGHBORS EMERGENCY CENTER
01.2016 - 01.2017
Front Office Associate
INSIGHT IMAGING OF FAIRFAX
01.2013 - 01.2016
Patient Services Representative
NEUROLOGY CENTER OF FAIRFAX
01.2012 - 01.2013
Unit Secretary
VIRGINIA HOSPITAL CENTER
01.2011 - 01.2012
Master of Science - Health Services Administration
Strayer University
Bachelor of Business Administration - Health Services Administration
Strayer University
Awards and Honors
Staff of the Quarter Award for 2017