Starcy Sayaseng
Fresno,CA
Summary
Hardworking and passionate individual with strong organizational skills seeking an entry-level Housekeeper position. Dedicated to supporting team efforts in achieving company objectives. Known for effectively managing multiple tasks with a positive attitude and willingness to take on additional responsibilities. Experienced in providing clean and sanitary environments, adhering to safety protocols, and demonstrating exceptional task prioritization and organizational abilities. A motivated professional with a proven track record of leadership, management, and training in room cleaning services, proficient in using various cleaning products and equipment.
Overview
15
15
years of professional experience
Work History
Casino Banker
Qualified Service Players LLC
01.2024 - Current
- Demonstrated adaptability in handling a wide range of job responsibilities including shift supervision, cashiering, and customer service.
- Maintained a secure environment for both patrons and employees by consistently monitoring surveillance systems for suspicious activity.
- Increased customer loyalty by delivering exceptional service and promptly addressing any complaints or concerns.
- Collaborated with team members to create an enjoyable working atmosphere that fostered positive morale amongst entire staff.
- Optimized staff productivity through effective communication, training, scheduling, and performance evaluation of subordinates within the banking department.
- Supplied currency, coin and gaming checks to other departments.
- Managed high-pressure situations effectively by remaining calm, diplomatic, and focused on resolving issues as quickly as possible.
- Contributed to the casino''s reputation for integrity by ensuring compliance with all state gaming regulations and company policies.
- Enhanced customer satisfaction by providing efficient and accurate banking services in a fast-paced casino environment.
- Maintained and monitored funds on assigned shift.
- Strengthened relationships with VIP clients through personalized attention, timely assistance, and professional demeanor at all times.
- Handled money, ticket and chips exchanges for customers.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Prepared and issued money banks to change persons at start of each shift.
Housekeeper
Best Western Hotel
10.2010 - 07.2011
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Operated electronic backpack vacuums and floor sweepers.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Education
High School - undefined
Fresno High School
Fresno, CASkills
- Residential Cleaning
- Restroom Detailing
- Customer Service
- Window Cleaning
- Guest Relations
- Laundry Management
- Infection Control
- Cleaning Techniques
- Supply Inventory Management
- Folding Clean Laundry
- Teamwork
- Quality Assurance Controls
- Interior and Exterior Cleaning
- Fluent in Language
- Health and Safety Compliance
- Hospitality Background
- Vacuuming and Sweeping
- Excellent Oral and Written Communication
- Mopping and Sweeping
- Physically Strong
- Sorting and Washing Laundry
- Housekeeping
Languages
Laotian
Full Professional
English
Full Professional
Timeline
Casino Banker
Qualified Service Players LLC
01.2024 - Current
Housekeeper
Best Western Hotel
10.2010 - 07.2011
High School - undefined
Fresno High School
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