STARDASIA CHATMAN-BALDWIN
Laboratory Assistant
Hillside,NJ
Summary
Dedicated healthcare professional with over three years of cross-functional experience providing exceptional administrative and clerical support in medical and customer service settings. Expertise in maintaining accurate medical records, ensuring HIPAA compliance, and supporting patient care. Strong organizational skills, attention to detail, and proficiency in various software applications.
Overview
11
11
years of professional experience
Work History
Laboratory Assistant
Excell Clinical Laboratory
12.2023 - Current
- Sort and prepare incoming samples for testing, ensuring accuracy
- Collect and label samples, organizing them by date and location for pipetting
- Prepare workstations and perform pipetting for analysis
- Maintain cleanliness and restock laboratory areas
Laboratory Support Specialist III
Summit Health
03.2022 - 12.2023
- Conducted lab tests following established protocols, ensuring accurate and compliant results
- Organized and prepared clinical samples, resolved issues, and maintained inventory records
- Operated COBAS612/512/701 and Iris Machines, prepared specimens for analysis, and ensured proper labeling
- Took CEU credits and completed additional training to maintain compliance during CAP inspections
Care Coordinator / Call Center Agent (Remote)
Access Nurses
10.2021 - 12.2021
- Managed high-volume inbound and outbound calls, scheduled appointments, and verified insurance coverage
- Documented call interactions and maintained accurate, confidential records in compliance with HIPAA guidelines
Paraprofessional
Essex Regional Educational Services Commission
09.2016 - 10.2021
- Supported students with educational, social, and behavioral goals as outlined in Individualized Education Plans (IEPs)
- Maintained a safe, organized environment and recorded progress accurately
Lab Processor
Ammon Labs
09.2020 - 09.2021
- Prepared and processed specimens for lab testing, adhering to best practices and confidentiality standards
- Accurately documented results and maintained specimen storage protocols
Member Service Associate / Customer Service – Call Center
Fidelis Care
06.2019 - 09.2019
- Verified insurance, addressed customer inquiries, and resolved issues efficiently
- Reviewed Explanation of Benefits (EOBs) and documented interactions thoroughly
Medical Assistant
Metropolitan Cardiovascular Center
01.2014 - 08.2016
- Delivered direct patient care, managed patient records using eClinical EHR, and coordinated scheduling
- Performed administrative duties, including insurance verification and patient check-in/out
Home Health Aide
Personal Touch
08.2013 - 06.2015
- Assisted with activities of daily living, ensured patient safety, and maintained accurate logs of care activities
Reservation Agent / Customer Service – Call Center
Access-A-Ride
10.2013 - 06.2014
- Responded to customer inquiries, updated account information, and met performance metrics
Education
Associate of Science - Health Information Technology
Ultimate Medical Academy
01.2022
Skills
- Healthcare Administration & Compliance:
- Health Information Management (HIM), Release of Information (ROI), HIPAA Compliance, Medical Terminology, Insurance Verification
- Data & Records Management:
- Medical Records, ICD & CPT Coding, Data Entry, Document Scanning, Imaging Record Technology, EHR/EMR Systems
- Customer Service & Office Support:
- Call Center Operations, Scheduling, Interpersonal Communication, Reimbursement Procedures, Medical Office Procedures
- Clinical Knowledge:
- Pharmacology, Anatomy & Physiology, Lab Procedures, Specimen Processing, Quality Control Standards
Timeline
Laboratory Assistant
Excell Clinical Laboratory
12.2023 - Current
Laboratory Support Specialist III
Summit Health
03.2022 - 12.2023
Care Coordinator / Call Center Agent (Remote)
Access Nurses
10.2021 - 12.2021
Lab Processor
Ammon Labs
09.2020 - 09.2021
Member Service Associate / Customer Service – Call Center
Fidelis Care
06.2019 - 09.2019
Paraprofessional
Essex Regional Educational Services Commission
09.2016 - 10.2021
Medical Assistant
Metropolitan Cardiovascular Center
01.2014 - 08.2016
Reservation Agent / Customer Service – Call Center
Access-A-Ride
10.2013 - 06.2014
Home Health Aide
Personal Touch
08.2013 - 06.2015
Associate of Science - Health Information Technology
Ultimate Medical Academy
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