Starday Curney
Bogalusa,LA
Summary
Seasoned Customer Service Representative with 6 years of experience at Maximus Call Center. Excelled in addressing inbound inquiries and elevating customer satisfaction through personalized assistance. Currently seeking a Customer Service Representative role to leverage expertise in client support and problem resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
Elaine's Personal Health Care
02.2019 - Current
- Administered daily personal care to senior individuals, focusing on maintaining their dignity and comfort through meticulous hygiene practices
- Upheld a hygienic and secure living space by strictly following health and safety protocols, fostering a safe atmosphere for residents
Remotes Customer Service
Continuum
05.2024 - 11.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Collaborated with team members to improve overall response times and service quality.
Customer Service Representative
Maximus Call Center
05.2018 - 01.2024
- Addressed inbound customer inquiries, ensuring accurate documentation and follow-up on all interactions
- Enhanced customer satisfaction by providing timely and empathetic assistance tailored to individual needs
Education
High School Diploma -
High School
Skills
- Customer Interaction Skills
- Communication Skills
- Senior Care
- Cleaning
- Vital Signs
- Home Care
- Patient Care
- Experienced with Microsoft Office Suite
- Fast Typing Skills
- Software Competence
- Front Desk
- Quality Control
- Cash Register
- Medical Terminology
- Medical Office Experience
- EMR Systems
- Data Entry
Certification
Great Customer Service, 2020
Timeline
Remotes Customer Service
Continuum
05.2024 - 11.2024
Caregiver
Elaine's Personal Health Care
02.2019 - Current
Customer Service Representative
Maximus Call Center
05.2018 - 01.2024
High School Diploma -
High School
Great Customer Service, 2020
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