Stark Smith
Orem,UT
Summary
Results-focused professional with over 15 years of proven success in management, customer service, sales, and marketing. Expertise in delivering exceptional customer experiences while driving revenue growth through innovative sales and marketing strategies, supported by strong technical skills that optimize operational efficiency. Proficient in leading cross-functional teams and implementing creative solutions that consistently exceed performance targets. Committed to excellence in all endeavors, contributing significantly to organizational success and fostering a culture of continuous improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lube Service Technician
Orem Toyota
10.2024 - Current
- Enhance customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshoot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Continually expanded knowledge of automotive systems through ongoing training seminars, workshops, and certifications.
- Deliver comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
Restaurant General Manager
Popeye's Louisiana Kitchen
06.2021 - 10.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Retail Store Manager
Guitar Center
03.2018 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Chat Support Supervisor
Guitar Center
11.2016 - 03.2018
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
American Eagle Outfitters, Inc
08.2013 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Manager
Best Buy
07.2008 - 08.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of Science - Hospitality Administration And Management
Florida State University
Tallahassee, FLSkills
- Management
- Team leadership
- Time management
- Decision-making
- Customer service
- Active listening
- Critical thinking
- Data entry
- Teamwork and collaboration
- Problem-solving skills
Certification
ServSafe Certified
Timeline
Lube Service Technician
Orem Toyota
10.2024 - Current
Restaurant General Manager
Popeye's Louisiana Kitchen
06.2021 - 10.2024
Retail Store Manager
Guitar Center
03.2018 - 06.2021
Chat Support Supervisor
Guitar Center
11.2016 - 03.2018
Assistant Manager
American Eagle Outfitters, Inc
08.2013 - 10.2016
Customer Service Manager
Best Buy
07.2008 - 08.2013
Bachelor of Science - Hospitality Administration And Management
Florida State University
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