Starkeesha Branch
Atlanta,GA
Summary
Accomplished Customer Service Supervisor with a proven track record at Comcast, enhancing service quality and customer satisfaction. Expert in problem-solving and team leadership, significantly improved communication and collaboration. Skilled in CRM and adept at managing critical situations, consistently achieving positive outcomes.
Personable and positive individual with exceptional interpersonal skills and natural ability to lead and motivate teams. Demonstrates deep understanding of customer service principles and proficiency in conflict resolution and team management, ensuring efficient and effective operations. Committed to driving customer satisfaction and team performance to achieve company goals.
Developed leadership and problem-solving skills in fast-paced customer service environment. Excels in managing teams, resolving conflicts, and implementing process improvements to enhance efficiency. Seeking to transition into new field where these transferrable skills can drive success and innovation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Comcast
07.2018 - 01.2025
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Construction Maintenance 1
City of Atlanta
07.2013 - 07.2018
- Conducted regular equipment maintenance checks, arranging for repairs or replacements as necessary to avoid downtime
- Improved water distribution efficiency by conducting regular system inspections and identifying potential issues.
- Operated valves and gates as needed for optimal flow control within the distribution network, minimizing service disruptions.
- Reduced water loss rates by promptly identifying and repairing leaks within the distribution system.
Education
Bachelor Of Arts - Human Resources Management
Lemoyne Owen College
Memphis, TN06.2018
High School Diploma -
Southwest Prep Academy
Memphis, TN05.2013
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Customer relations
- Team leadership
- Call monitoring
- Customer relationship management (CRM)
- Decision-making
Certification
- Water Distribution License
- CDL A License
- CCMA Certification
- CPR/AED Certification
Timeline
Customer Service Supervisor
Comcast
07.2018 - 01.2025
Construction Maintenance 1
City of Atlanta
07.2013 - 07.2018
Bachelor Of Arts - Human Resources Management
Lemoyne Owen College
High School Diploma -
Southwest Prep Academy
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