Starla B Starks
Canal Winchester,OH
Summary
Market-savvy District leader offering operations management expertise and successful background driving sales success. Manage sales effectively from initial planning stages through deployment and customer service. Administer all back-end functions to keep team on-task and highly effective. Seasoned Restaurant Manager offering excellent shift scheduling and staffing history. Enforces high food quality and cleanliness standards to exceed guest expectations. Level-headed leader with high emotional intelligence and empowering approach to mentoring.
Overview
16
16
years of professional experience
Work History
Area Coach
Long John Silvers
09.2020 - Current
- Developed and implemented comprehensive training programs for athletes
- Evaluated operational reports and financial data to monitor district operations
- Revamped operation manuals, training programs and job descriptions to improve district operations
- Built and maintained successful teams, directing, motivating and disciplining staff
- Developed and implemented sales strategies to increase overall revenue in district
- Balanced company profitability, growth and market share with current operation and trend data to make decisions
- Recruited, hired and onboarded district staff and implemented initiatives to maintain low turnover rate
- Implemented, coordinated and managed different operations across assigned district
- Coordinated employee training programs to enhance skills and improve customer service standards
- Oversaw daily operations of multiple store locations within assigned district
Restaurant General Manager
Long John Silvers
08.2011 - 09.2020
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
- Kept dining areas, kitchen spaces and restrooms in full health and safety compliance
- Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies
- Assisted employees in understanding guest needs, providing guidance and constructive feedback
- Reviewed staffing levels to meet operational needs and financial objectives
- Built strong rapport with vendors to help negotiate favorable prices on food products
- Recruited, trained and mentored new staff to deliver top-quality customer service
- Responded to guest concerns and complaints to achieve positive resolution
- Oversaw inventory management, ensuring adequate stock levels and minimizing waste
- Managed budget planning, monitoring expenses, and controlling costs effectively
- Trained new employees on food safety, customer service, and cash handling guidelines
- Fostered positive work culture by promoting teamwork and open communication among staff members
Customer Service Representative
Pizza Hut
02.2009 - 01.2011
- Met personal, team and company goals in customer service environment
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Informed customers of promotions and special offers to increase sales
- Set up work stations, prepped tables and service counters for daily food service
- Reviewed food orders carefully to prepare accurate meal trays
- Performed routine food preparation tasks, cutting up fruits and vegetables and making sandwiches and salads
- Used POS cash register to accurately collect payments
- Entered and received orders through computerized ordering system
- Sanitized surface areas and kitchen equipment to prevent infection or cross contamination
- Maintained food supply, reported low-stock items and rotated stock
Education
Bachelor of Arts (B.A.) -
Strayer University
Columbus, Ohio06.2014
Skills
- Operations Management
- Strategic Planning
- Staff Training and Development
- Project Management
- Effective Communication
- Employee Engagement
- Problem Solving
- Team Leadership
- Organizational Skills
- Performance Management
- Inventory Control
- Time Management
- Recruitment
Middleinitial
D A
Timeline
Area Coach
Long John Silvers
09.2020 - Current
Restaurant General Manager
Long John Silvers
08.2011 - 09.2020
Customer Service Representative
Pizza Hut
02.2009 - 01.2011
Bachelor of Arts (B.A.) -
Strayer University
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