Starla Fifer
Moore,OK
Summary
Results-focused management professional offering 14 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Skilled Hearing Instrument Specialist familiar with conducting hearing tests, fitting devices and providing knowledgeable service to patients. Excellent communicator with good problem-solving skills, an organized approach, and flexible mentality to meet individual client needs. Prepared to bring many years' experience in the field to a fast-paced role.
Overview
19
19
years of professional experience
Work History
Hearing Instrument Specialist
Miracle-Ear Oklahoma
Moore, OK
11.2015 - Current
- Participated in continuing education activities related to best practices in the field of Hearing Instrument Specialty Care Services.
- Dispensed, programmed and fit digital hearing instruments according to prescriptions.
- Administered air conduction, bone conduction, and speech audiometry tests to patients.
- Modified impressions for earmolds and hearing aid shells.
- Educated patients and families on the selection, fitting, use, care and maintenance of hearing instruments.
- Assisted in the design, fabrication and repair of custom earmolds and devices as needed.
- Maintained records related to patient visits including data entry into practice management software systems.
- Taught clients how to correctly operate, maintain and store hearing aids.
- Demonstrated proper techniques for insertion and removal of earmolds and hearing aids.
- Maintained inventory levels for supplies used in the dispensing process.
- Created marketing materials that communicated features, benefits of available products, services.
- Properly programmed hearing aids using computers and surround sound systems to simulate background noise.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Developed relationships with other healthcare professionals to ensure continuity of care for patients.
- Counseled patients and families on communication strategies to cope with hearing loss.
- Promoted sales initiatives by providing product information, pricing plans and promotions.
- Conducted follow-up visits to assess patient progress with amplification solutions over time.
- Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.
- Demonstrated assistive listening devices to clients.
- Performed careful fittings to maximize client comfort and device effectiveness.
- Provided counseling services regarding communication strategies for individuals with hearing loss.
- Promoted business and capitalized on sales opportunities to maximize revenue.
- Stayed up to date on advances in treatments and devices by attending workshops and reading publications.
- Performed diagnostic evaluations, programming and adjustments on a variety of hearing aids.
- Provided technical support for patients with questions or concerns about their hearing instruments.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
General Manager
Five Guys Burger and Fries
Oklahoma City, USA
07.2015 - 12.2015
- Interview and hire new employees
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Order and purchase equipment and supplies
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Profit & Loss
- Payroll
- Training all crew members and management
- Managed team of 25 professionals
- Increased mystery shop scores by 50%
General Manager
Sonic Drive In
Lithonia, USA
01.2009 - 11.2009
- Held orientation for all new hires
- Grand Opening of new business
- Training all crew members and management
- Profit & loss
- Payroll
- Scheduling
- Inventory
- Served as mentor to junior team members
General Manager
Sonic Drive In
Hiram, USA
01.2008 - 01.2009
- Managed team of 25 professionals
- Training all crew members and management
- Profit & loss
- Payroll
- Scheduling
- Inventory
- Served as mentor to junior team members
- Increase and maintain store sales
- Interview and hire new employees
- Food orders
General Manager
Sonic Drive In
Canton, USA
01.2006 - 01.2007
- Held orientation for all new hires
- Training all crew members and management
- Profit & loss
- Payroll
- Scheduling
- Inventory
- Served as mentor to junior team members
- Food orders
Education
High School Diploma -
Moore High School
Moore, OK01.2000
Skills
- Operations management
- Staff development
- New business development
- Increase store sales
- Payroll
- P&L management
- Fast learner
- Policy/program development
- Inventory control
- Sales
- Earmold impressions
- Patient care
- Patient counseling
- Hearing aid fitting
- Hearing aid programming
- Earwax removal tools
- Hearing aid cleaning
- Audiometric testing
Timeline
Hearing Instrument Specialist
Miracle-Ear Oklahoma
11.2015 - Current
General Manager
Five Guys Burger and Fries
07.2015 - 12.2015
General Manager
Sonic Drive In
01.2009 - 11.2009
General Manager
Sonic Drive In
01.2008 - 01.2009
General Manager
Sonic Drive In
01.2006 - 01.2007
High School Diploma -
Moore High School
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