Starla Heath
Louisville,TN
Summary
Energetic Dental Receptionist with experience managing check-out desk operations for heavily trafficked office. Offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, friendly and willing to go extra mile to complete tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Financial Advisor
Rocky Top Pediatric Dentistry
07.2012 - 05.2023
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Ensured patient privacy by adhering to all HIPAA regulations during collection, storage, and sharing of sensitive information.
- Contributed to increased new patient acquisition through referrals from satisfied existing clients as result of exceptional customer service skills.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure satisfactory resolution.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments for over 50 patients per day.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Contact Lens Technician
Tennessee Valley Optical Center
06.1999 - 07.2011
- Enhanced customer satisfaction through timely and accurate order processing for contact lenses.
- Maintained high level of product knowledge, staying current with latest advancements in contact lens technology.
- Streamlined inventory management by implementing organized system for tracking contact lens supplies and reordering as needed.
- Provided personalized consultations to educate patients on proper contact lens care and maintenance practices.
- Increased repeat business by building strong relationships with clients, ensuring their needs were met during each visit.
- Troubleshot any issues related to contact lenses, resolving problems quickly to maintain client satisfaction levels.
- Assisted patients in finding most suitable contact lens solutions based on their individual preferences and lifestyle needs.
- Ensured accurate record-keeping of patient information, maintaining confidentiality at all times while adhering to HIPAA regulations.
- Worked closely with manufacturers'' representatives to stay informed about new product releases and advancements in contact lens technology.
- Optimized patient experience by maintaining clean, well-organized workspace and adhering to strict hygiene protocols.
- Promoted culture of exceptional patient care by participating in ongoing professional development opportunities within field of optometry.
- Entered prescription data into computer and initiated new contact lens orders.
- Operated and worked with basic and advanced optical laboratory equipment, tools, supplies and materials.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained inventory levels and accurate records of contact lenses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Skills
- Payment Processing and Collection
- Data Entry
- Office Opening and Closing
- Administrative Support
- Insurance Verification
- HIPAA Compliance
- Financial Plan Options
- Adept at multi-line phones
- Appointment Scheduling
- Rapport Building
- Incoming Call Reception
- Multitasking Abilities
- Scheduling Tests and Procedures
- Patient Referral
- Payment Scheduling and Collection
Timeline
Financial Advisor
Rocky Top Pediatric Dentistry
07.2012 - 05.2023
Contact Lens Technician
Tennessee Valley Optical Center
06.1999 - 07.2011
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