STARLA PARKER
Beaumont,CA
Summary
Highly enthusiastic customer service professional with over 20 years of client interface experience. Strong organizational skills. Seasoned in conflict resolution and a sharp problem solver. Courteous demeanor and energetic work attitude. A hardworking Payroll Assistant focused on maintaining company policies and procedures while cultivating lasting relationships and resolving issues quickly.
Overview
26
26
years of professional experience
Work History
Interim Benefits/Payroll Technician
Beaumont Unified School District
03.2024 - Current
- Safeguard sensitive employee information by maintaining strict confidentiality protocols within the Payroll department.
- Develop strong relationships with employees at all levels of the organization through excellent customer service skills when handling benefits/payroll related matters.
- Enroll new hires to health plans and discontinue terminated employees from health plans.
- Enhance employee satisfaction by efficiently processing benefits enrollments and changes.
- Explain benefits to plan participants in easily understandable terms in order to educate each on available options.
- Resolve issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Organize the annual health fair and the annual open enrollment for all employees.
- Perform monthly reconciliations of all invoices to ensure accurate employee counts per plan.
- Process COBRA notification procedures to ensure compliance with regulatory requirements.
Payroll Assistant
Beaumont Unified School District
02.2023 - Current
- Maintain payroll information by calculating, collecting, and entering data.
- Verify timekeeping records and handle any discrepancies with the appropriate staff.
- Collaborate with the Human Resources department to address any payroll related needs or concerns.
- Ensure payment of employee wages by meeting deadlines for payroll processing.
- Maintain strict confidentiality of sensitive information while handling employee records and processing payments.
- Provide excellent customer service by responding to employee questions and requests for information in a timely and knowledgeable fashion. Address inquiries and resolve issues related to employee paychecks or leave balances.
Staff Scheduling Coordinator
EPIC Management LP
08.2019 - 02.2023
- Developed strong working relationships with management team through effective scheduling and communication skills.
- Kept track of time off requests and attendance.
- Staffed Nursing departments and clerical departments within the region.
- Maintained timecards of nursing and clerical employees, to ensure accuracy before payroll was submitted.
- Developed effective scheduling processes to achieve production objectives.
- Assisted with training of new Staffing Coordinators.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for the Urgent Care department for each shift.
- Organized weekly staff meetings with Nursing and Operations Management, to discuss the scheduling of staff.
Registration Clerk
EPIC Management LP
03.2018 - 07.2019
- Welcomed patients to facility and assisted with registration sign-in process.
- Processed cash, debit and credit card payments for services rendered.
- Explained forms and documents to patients, guardians and family members while confirming comprehension.
- Carefully checked insurance information for benefits coverage. Kept up to date knowledge in regards to PPO and HMO coverages, as well as knowledge on senior medical plans.
- Maintained HIPAA compliance and integrity of policies and procedures.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Sales Associate
Kohl's
11.2012 - 03.2018
- Processed merchandise returns and exchanges.
- Kept abreast of rapidly evolving technology.
- Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Excelled in exceeding daily credit card application goals.
- Trained new employees quarterly as needed.
- Prevented store losses using awareness, attention to detail and integrity.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Insurance Claims Adjuster
State Compensation Insurance Fund
03.2003 - 06.2008
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Managed a heavy caseload with minimum supervision. Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control.
- Obtained all necessary information to complete proper evaluation of injury claims.
- Answered questions posed by insured and attorneys.
- Reviewed data to verify the validity of claims.
Medi-Cal Technician
Riverside County Department
02.1999 - 03.2003
- Reviewed data to verify the validity of claims.
- Obtained all necessary information to complete proper evaluation of Medi-Cal applications. Conducted interviews, gathered detailed information and completed field investigations.
- Managed a heavy caseload with minimum supervision. Obtained relevant evidence and information regarding suspicious claims.
Education
Associate of Arts - Psychology
Riverside Community College
Riverside CA05.1999
Skills
- Adaptive Team Player
- Customer relations understanding
- Verbal and written communication
- Documentation skills
- Superb active listening abilities
- Time management skills
- Scheduling and calendar management
- Proficient in Word, Publisher, Excel, PowerPoint, and Outlook
Additional Information
Managed a Women's Team at Sunrise Church in Banning, CA. Coordinated women's events, and was a lead teacher for the women's studies.
Timeline
Interim Benefits/Payroll Technician
Beaumont Unified School District
03.2024 - Current
Payroll Assistant
Beaumont Unified School District
02.2023 - Current
Staff Scheduling Coordinator
EPIC Management LP
08.2019 - 02.2023
Registration Clerk
EPIC Management LP
03.2018 - 07.2019
Sales Associate
Kohl's
11.2012 - 03.2018
Insurance Claims Adjuster
State Compensation Insurance Fund
03.2003 - 06.2008
Medi-Cal Technician
Riverside County Department
02.1999 - 03.2003
Associate of Arts - Psychology
Riverside Community College
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