Summary
Overview
Work History
Skills
Websites
Accomplishments
Additional Information
Timeline
STARLA SIMS

STARLA SIMS

Remote assistant
JASPER,AL

Summary

Polite and professional customer service representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.


Knowledgeable and dedicated customer service professional with extensive experience in marketing, sales, advertisement industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Delivery Driver

DoorDash
01.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Customer Service Representative

AT&T
02.2021 - 04.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assembly Line Operator

South Eastern Meats
03.2019 - 09.2021
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Followed outlined specifications to implement assembly plans.
  • Assembled, packaged, boxed, and cased ready to eat food for supermarket

Skills

  • Call Controlling
  • Brand Promotion
  • Written and Oral Communications
  • Customer Support
  • Good Listening Skills
  • Issue Identification
  • Call Center Operations
  • Sales Strategies
  • Providing Feedback
  • Customer Needs Assessment
  • Documenting Calls
  • Customer Inquiries
  • Keyboarding
  • Documentation
  • Carrier Relations
  • Issue and Complaint Resolution
  • Quality Assurance Evaluation
  • Membership Inquiries and Renewals
  • Calm and Professional Under Pressure
  • Document Conversion
  • Sales and Upselling
  • Efficient Data Entry
  • Complex Product Knowledge
  • Store Displays
  • Marketing Initiatives
  • Process Transactions
  • First-Tier Technical Support
  • Good Judgment
  • Managing Phone Systems
  • Productivity Management
  • Call Volume and Quality Metrics
  • Merchandise Orders and Exchanges
  • Customer Data Confidentiality
  • Process Improvement Initiatives
  • Special Assignments
  • Online Chat
  • Maintaining Clean Work Areas
  • Document and Records Management
  • Order and Refund Processing
  • Sales Report Generation
  • Feedback Gathering
  • Customer Account Management
  • Microsoft Office
  • POS Systems and Ordering Platforms
  • Accurate Estimates
  • Patient Profiles
  • Customer Retention Strategies
  • Invoice Preparation and Processing
  • Understanding Customer Needs
  • Livechat Messaging
  • Goals and Performance
  • Special Requests
  • Purchase Needs Determination
  • Directing Calls
  • Database Management
  • Product and Service Knowledge
  • Scripted Calls
  • Online Systems
  • Complaint Resolution
  • Customer Satisfaction
  • Policy and Procedure Adherence
  • Corrective Actions

Accomplishments

  • Initiated 4 new routes that reduced delivery time by 65%.

Additional Information

  • Best at customer service/ live online chats
  • Good call center voice, customer friendly
  • Remote/work from home is best for me
  • Reliable
  • Hard working
  • Dedicated, company driven
  • Working for long term career

Timeline

Customer Service Representative - AT&T
02.2021 - 04.2022
Delivery Driver - DoorDash
01.2021 - Current
Assembly Line Operator - South Eastern Meats
03.2019 - 09.2021

Similar Profiles

CREATE PROFILE
STARLA SIMSRemote assistant