Summary
Overview
Work History
Education
Skills
Timeline
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Starla Wade

Bethany,OK

Summary

Proven leader in fast-paced environments, I enhanced operational efficiency and customer satisfaction at Subway through expert team coordination and effective complaint resolution. Skilled in cash handling and fostering teamwork, I excel in roles requiring adaptability and a strong customer service focus, achieving significant improvements in both employee training and guest experience.

Overview

5
5
years of professional experience

Work History

Crew Member Shift Manager

Subway
05.2022 - Current
  • Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
  • Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
  • Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Assisted in the training and onboarding of new employees, equipping them with the necessary skills for success in their roles.
  • Implemented safety protocols for both employees and customers, maintaining compliance with company policies and local regulations.
  • Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for customers.
  • Monitored labor costs by optimizing staff scheduling based on anticipated business levels, leading to better overall cost management.
  • Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
  • Increased customer satisfaction by consistently providing friendly, attentive service to all patrons.
  • Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
  • Oversaw inventory management tasks, including ordering supplies and minimizing waste through accurate forecasting of sales trends.
  • Maintained accurate records of employee attendance, time-off requests, and any disciplinary actions taken.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.

Crew Member

Dunkin
05.2020 - 05.2022
  • Operated front counter, drive-thru stations, and additional service areas.
  • Processed customer orders efficiently.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Maintained open communication with colleagues and management for continuous improvement.

Education

High School Diploma -

Southmoore Highschool
Moore, OK
05.2022

Skills

  • Customer service focus
  • Workplace safety
  • Team motivation
  • Food preparation
  • Sanitation standards
  • Cash handling proficiency
  • Employee training
  • Complaint handling
  • Policy enforcement
  • Staff scheduling
  • Dress code enforcement
  • Crew leadership
  • Worker training
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Collaboration and teamwork
  • Reliability
  • Critical thinking
  • Customer satisfaction
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Timeline

Crew Member Shift Manager

Subway
05.2022 - Current

Crew Member

Dunkin
05.2020 - 05.2022

High School Diploma -

Southmoore Highschool

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Starla Wade