Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Starla J. Wheeler

San Diego,CA

Summary

An organized and dependable grad-school candidate successful at managing multiple priorities with a positive attitude. Resourceful and eager to put problem-solving skills to practice in both a professional and educational setting. Skilled at gathering and analyzing data for research. Reliable with strong leadership skills for mentoring and providing support in group projects and activities. Flexible with solid adaptability for working in dynamic environment.

Overview

14
14
years of professional experience

Work History

Transportation Specialist

Amazon
08.2020 - Current
  • Answer incoming calls from carriers and assist them with tech-related issues, relay information between internal departments regarding the Amazon trailer they are transporting or the goods inside of it, and assist with breakdowns, accidents, or other unplanned over-the-road events that may warrant extra support over the phone
  • Maintain communication between carriers, warehouses, delivery stations, and internal relations via note taking, emails, and phone calls to ensure Amazon goods reach their destination in a timely and efficient manor regardless of where in the country they are heading
  • Promoted to specialist role to track, maintain, and resolve all mechanical errors happening with Amazon trailers across the network
  • Communicate with carriers, carrier insurance companies, tow yards, truck stops, mechanics, and police and fire departments in various areas across the USA to assist with the safe removal and repair of trailers and goods involved in accidents.

Dispatch Supervisor

VRS Trucking LLC
11.2018 - 01.2020
  • Closed due to COVID-19
  • Manage employees working in the dispatch department on a daily basis, assisting with any discrepancies in the everyday workflow
  • Keep accurate records of all shipments, drivers, and broker relations
  • Responsible for maintaining an average dollar-per-mile rate with each broker deal, and took a hands on approach by establishing relationships with logistics brokers in order to ensure the best rates for each load
  • Resolve any conflict between brokers and other employees, communicating via phone and email as necessary
  • Interviewed, hired, and trained all incoming dispatch employees
  • Communicate with all upper management daily on the inner workings of the dispatch departments, as well as driver statuses, and information on broker relations throughout the duration of each individual active load.

911 Dispatcher

San Diego Fire & Rescue
10.2017 - 12.2018
  • Handle emergency medical and fire calls from the public, taking and recording necessary information quickly and accurately
  • Maintain a calm and professional attitude despite the frantic situation of the caller, and provide life saving medical directions including but not limited to CPR, bleeding control, and childbirth
  • Communicate to other dispatchers to ensure the correct help is sent as quickly as possible
  • Dispatch necessary emergency response units and keep contact with them via the radio
  • Maintain excellent record keeping of all incidents throughout a shift, ensuring upmost accuracy
  • Communicate with outside agencies such as ambulance companies and law enforcement regarding patient needs and status.

Emergency Dispatcher

Southwest Gas Corp- Las Vegas, NV
05.2016 - 10.2017
  • Perform emergency dispatch responsibilities daily as necessary, including but not limited to taking emergency calls from customers, making informed decisions on which SwGas personnel to dispatch in response, and maintaining accurate documentation of events happening in the field throughout an incident, such as the Form 295 and Form 965
  • Maintain contact with various management personnel, keeping them informed with the most recent information throughout the course of a gas related incident
  • Communicate with outside agencies when necessary to assist SwGas crews, or to send units in response to outside agency requests
  • Communicate with Dispatch management on issues or updates regarding dispatch procedures to ensure the efficiency and speed of emergency response time
  • Assist with the order routing of all Service Technicians and contractors, building daily work routes for technicians
  • Update information in various applications/records for any personnel in the field, including truck changes, call out information, special assignments, sleep time, and any other relevant information provided to Dispatch.

Riser Survey Technician

Southwest Gas Corp & ELM Locating & Utility Services
05.2014 - 05.2016
  • Perform maintenance duties assigned by Southwest Gas that include inspection of gas meters to ensure safety and good working condition
  • Inspect all meters for damage, environmental corrosion, rust, and leaks
  • Communicate with ELM management and Southwest Gas dispatch team when problems such as missing meters, leaks, or other damages are discovered
  • Assist ELM management with making deadlines set by Southwest Gas, including striving for higher productivity and working longer hours to meet deadline goals
  • Assist management with clerical duties including but not limited to handling phone calls, completing LLA information for locating personnel, organizing management schedules, and processing incoming/outgoing employees.

Administrative Assistant

Soleil Management
12.2012 - 05.2014
  • Handle a multi-line phone in a call center environment, making reservations and handling payments for resort amentities
  • Perform office work such as filing, faxing, document organizing, record keeping
  • Assist with and resolve issues involving timeshare mortgage concerns, deeds and contracts, payments and HOA accounts
  • From March 2013-duties exclusive to Accounts Receivables personnel, including financial record keeping, check cashing, credit card payments and disputes, and overall financial organization for the incoming payments throughout all 14 resorts managed by the company
  • Maintain Chief Financial Officer’s daily schedule including meetings, appointments, and other tasks.

Lead Lifeguard

MGM Grand Resort & Casino
02.2010 - 11.2012
  • Watch over hotel guests to ensure a safe pool environment at all times
  • Perform first aid duties when necessary
  • Assist guests with towels, chairs, cabana rentals, and other accommodations
  • Clean up after daily activities and restock supplies when needed
  • Assist guests with pool rentals and cabana check in procedures
  • Handle calls at the reception desk regarding cabana bookings and general pool inquiries
  • Served as a mediator between guests and other pool employees, handling discrepancies and complaints with professionalism and excellent customer service.

Education

Bachelor of Arts - Psychology

University of Nevada - Las Vegas
Las Vegas, NV
08.2023

High School Diploma -

Las Vegas Academy
2011

Skills

  • Managing Schedules
  • Complex Negotiations
  • Microsoft Windows
  • Microsoft Excel
  • Self-Motivation
  • Critical Thinking
  • Resourcefulness
  • Adaptability and Flexibility
  • Microsoft Dynamics
  • Social Perceptiveness
  • Emotional Awareness
  • Positive Reinforcement Strategies

Affiliations

The Society for Collegiate Leadership & Achievement The National Society of Leadership and Success

Girl Scouts of the USA


Additional Information

10+ years experience as a full-time caregiver in home, financially supporting, providing daily care, managing medical needs and advocating for effective medical care for family members suffering from dementia, diabetes, congestive heart failure, ovarian cancer, and intestinal trauma. Cared for grandmother from 2012- death in 2019. Cared for mother from 2013-death in 2023. Cared for mother-in-law during cancer battle from 2018-2022.


7 years experience supporting active duty spouse during deployments, educational and vocational training in various parts of the country, and daily military demands while being the sole responsible party for all aspects of home management including but not limited to caring for and financially supporting multiple ill family members, managing general monthly expenses and needs, moving due to military reassignment, and finally, a home purchase during a pandemic with one family member undergoing chemotherapy and another experiencing cognitive decline alongside heart failure.


Provided financial support, daily needs, transportation, housing, and safety for a domestic violence victim during her final year of pharmacy school at Skaggs School of Pharmacy at UCSD from September 2021 through her graduation in May 2022. Supported her with moving expenses and carrying an apartment lease on her behalf during her transition into a post-doctoral PGY1 program Summer 2022. Maintained this support simultaneously while pregnant, working a full time job, operating and managing a cleaning business, working toward my BA in Psychology, and providing daily support, care, and medical advocacy for a heart failure patient with dementia and an ovarian cancer patient also living in my home.


Provided emotional and financial support to an individual struggling with alcoholism and drug addiction including rehabilitation expenses, vehicle expenses during rehabilitation, and manual labor tasks such as cleaning out and surrendering her apartment in preparation for rehab, driving to and from therapy appointments and providing support during AA meetings. Assisted with job searching and interviews

and provided information on community resources to help with sober living facilities post-rehabilitation. Organized and lead funeral arrangements after losing the individual to suicide in Spring 2022 in the middle of my high-risk pregnancy.



Timeline

Transportation Specialist

Amazon
08.2020 - Current

Dispatch Supervisor

VRS Trucking LLC
11.2018 - 01.2020

911 Dispatcher

San Diego Fire & Rescue
10.2017 - 12.2018

Emergency Dispatcher

Southwest Gas Corp- Las Vegas, NV
05.2016 - 10.2017

Riser Survey Technician

Southwest Gas Corp & ELM Locating & Utility Services
05.2014 - 05.2016

Administrative Assistant

Soleil Management
12.2012 - 05.2014

Lead Lifeguard

MGM Grand Resort & Casino
02.2010 - 11.2012

Bachelor of Arts - Psychology

University of Nevada - Las Vegas

High School Diploma -

Las Vegas Academy
Starla J. Wheeler