Starlander Morris
Shreveport,LA
Summary
Hello, I am Starlander, I am a Diligent Healthcare ProfessionalExperienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
American Screening Corporation
09.2023 - 07.2025
- Troubleshot and diagnosed a variety of issues such as poor airflow or insufficient cooling.
- Worked with coworkers to complete tasks.
- Analyzed customer requirements, identified potential solutions.
- Answered constant flow of customer calls with minimal wait time.
- Clarified customers issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with healthcare providers to address patient needs, fostering effective communication and service continuity.
- Trained new team members on procedures and best practices, ensuring compliance with company standards.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customer Service Representative
General Dynamics Information Technology
06.2021 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
- Activity listened to customer, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait time.
Healthcare Customer Service Representative
Teleperformance
02.2019 - 06.2021
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Answered constant flow of customer calls with minimal wait time.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved customer inquiries using CRM software to ensure timely and accurate information delivery.
- Educated patients on insurance options and benefits, enhancing overall understanding and satisfaction.
- Analyzed customer feedback to identify trends, driving improvements in service quality and response times.
Education
High School Diploma -
Captain Shreve High School
Shreveport, LA05.2016
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Call Management
- Quality Control
- Account Updating
- Prioritization
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Claims processing
- Data entry proficiency
- Follow-up skills
Personal Information
Timeline
Healthcare Customer Service Representative
American Screening Corporation
09.2023 - 07.2025
Customer Service Representative
General Dynamics Information Technology
06.2021 - 09.2023
Healthcare Customer Service Representative
Teleperformance
02.2019 - 06.2021
High School Diploma -
Captain Shreve High School
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