Starleana Holley
Durham,North Carolina
Summary
Reliable and detail-focused administrative specialist offering several years of superior staff support, including projects management, business correspondence and document storage. Expertise in maintaining, tracking and compiling data for reports. Prioritizes effectively to address competing priorities in dynamic environments. .
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Specialist
University of North Carolina Hospitals
Chapel Hill, North Carolina
11.2022 - Current
- Scheduled and coordinated meetings, appointments, and travel arrangements for managers, supervisors, and faculty
- Checked stock to determine inventory levels and maintain office supply products
- Organized training, client meetings, team meetings, and events
- Produced and distributed memos, newsletters, and other forms of communication
- Arranged domestic and international travel, hotel, and transportation needs for staff
- Makes copies, sends faxes, and handles all incoming and outgoing correspondence
- Maintained office supplies by checking inventory and ordering items
- Worked with the finance department to file receipts and reimbursements
- Helps coordinate Grand Rounds and MM&I Conferences
Administrative Associate
University of North Carolina Hospitals
Chapel Hill, North Carolina
09.2021 - 11.2022
- Provide high-quality customer service leveraging EPIC to coordinate and schedule patient appointments
- Utilize excellent communication skills to connect with callers using both pre-written scripts
- Enhanced call flow by smoothly directing inbound calls to the correct personnel
- Balanced schedules, considering workloads and customer levels of each representative when setting appointments
- De-escalate situations involving dissatisfied patients, offering patient assistance and support
Health Unit Coordinator
University of North Carolina Hospitals
Chapel Hill, North Carolina
11.2018 - 09.2021
- Consistent and thorough internal customer service to clients and patients throughout the hospital, and demonstrates the ability to build productive relationships, resolve complex issues, and win customer and frontline employee loyalty
- Greeted patients and visitors to determine needs and direct them accordingly
- Facilitate smooth communication between patients, families, and clinical staff as part of quality care delivery
- Assembled and processed charts on new and discharged patients, including scanning and inserting reports
- Supported efficient department operations by ordering, stocking, and organizing supplies
Health Unit Coordinator
University of North Carolina Hospitals
Chapel Hill, North Carolina
05.2017 - 11.2018
- Offers consistent and thorough internal customer service to clients and patients throughout the hospital, and demonstrates the ability to build productive relationships, resolve complex issues, and win customer and frontline employee loyalty
- Schedules referral appointments to other providers for patients needing specialized treatment
- Oversees office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Records and tracks patient vital signs in Epic during treatment
- Responded to patient call lights and expedited appropriate follow-through
- Handled administrative work with high degree of accuracy, including maintaining medical records and organizing forms
Education
Associate of Arts -
Durham Technical Community College
12.2024
High School Diploma -
Durham School of The Arts
05.2009
Skills
- Video conference preparation
- Customer relations
- Travel arrangement scheduling
- Calendar maintenance and docketing
- Event coordination
- Notary Public
- Electronic Notary
- Administrative Support
- Multitasking and Time Management
Certification
- Mental Health First Aid
- Safe Haven Training
Timeline
Administrative Specialist
University of North Carolina Hospitals
11.2022 - Current
Administrative Associate
University of North Carolina Hospitals
09.2021 - 11.2022
Health Unit Coordinator
University of North Carolina Hospitals
11.2018 - 09.2021
Health Unit Coordinator
University of North Carolina Hospitals
05.2017 - 11.2018
Associate of Arts -
Durham Technical Community College
High School Diploma -
Durham School of The Arts
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