Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Server

Starleen Oliver

Summary

Punctual, positive, detail oriented customer service, coach and lead therapist with over 25+ year's of exceptional communication skill's. 10+ years licensed massage therapist, highly personable and courteous in all interaction's with clients/customers and team member's. Driven with a can do attitude and strong work ethics and integrity to continually earn trust and boost customer relationship's and product sales to help excel the business.

Overview

22
22
years of professional experience

Work History

Server

Boyds Mason Lake Resort
05.2024 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously serving food and beverages promptly with focused attention to details without compromising service quality or needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining and salad bar, as well as juice and desert bar areas was prepared and continuously stocked up for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed, reset and rearranged tables, in all dinning areas to accommodate large or small families to maintain clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with customers-guest through genuine hospitality efforts leading to repeat business and requests by returning guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, glasses, dishes, window and deck cleaning, storing of tables, chairs, or supplies in basement or attic and freezers.
  • Contributed to inventory management by monitoring stock levels of fresh and dry produce of deliveries, helping maintain daily and weekly inventories and supplies to prevent shortages during service.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and also working overtime or filling in for team members, dishwashers, to be able to meet customer-guest overflow needs.
  • Displayed enthusiasm and promoted excellent service to customers-guest, as well as helping guest with dietary restrictions, allergies and intolerances to foods by working closely with kitchen staff on alternatives.

Warehouse Associate

Amazon
02.2020 - 05.2021
  • Worked in a very fast paced production environment.
  • Manually and mechanically loading and unloading material from pallet's, cage's and platform's while consistently lifting material and boxes weighing as much as 75 lbs. daily onto mechanical assembly conveyor.
  • Stacking and sorting finished boxes of various sizes and different weight's forming 6ft high stacked pallets and simultaneously taking the sorted boxes and re sorting them into multiple large 18 wheel trailers back to back, from back end of trailer to front end of trailer in extreme cold and heat conditions, standing long hours on hard surface.
  • Preparing material for shipment by manually building boxes, packing and labeling boxes. Demonstrating high quality control and willingness to learn new task's and increase skill levels.

Senior Lead Massage Therapist

Life Time Athletic-Life Spa
12.2017 - 07.2019
  • Performed open and close duties for Spa/Salon daily and on weekend's, holiday's, and on days off for flexibility of clientele schedules. Ensuring all needed supplies were present before work.
  • Maintained exceptional customer service and client relationship's.
  • Performed safe and effective massage modalities on client's such as Swedish, Sport's, Deep Tissue, Trigger Point, Myofascial release, Psoas stretching, Hot Stones, Reflexology, Aromatherapy, applying KT tape. and implementing pregnancy methodologies.
  • Maintained client medical files and treatment record's/soap notes and designed individual care/treatment programs for long term clients.
  • Achieved high monthly sale quotas of VIP package's and health/spa product's.
  • Created marketing advertisement's to increase awareness of massage service's and extensive public networking and media networking to boost sales.
  • Spa/Salon team captain for 60 day challenge program with sales department and personal trainers.

Administrative Assistant/Jr Loan Processor

Gregg & Valby Law Firm
07.2007 - 12.2010
  • Maintained physical setting of the front office, lobby area and conference rooms.
  • Greeted all visitor's while multi-tasking and answering high volume phone lines, routing call's and delivering message's to appropriate department's and staff team.
  • Performed filing, faxing, scheduling appointment's and meeting's for office staff and client's, scanning legal documents, email correspondence for team managers and mortgage production staff team.
  • Maintained office supply inventory for all departments.
  • Handle all incoming and out going daily mail, and Fed Ex package's.
  • Handled account receivables, performed insurance and employment verification for mortgage managers and assisted in proof reading legal document's for finalization of print and production department.
  • Interacted with vendor's, contractor's and professional service's of personnel, direct activities and communicate instruction's from bank's, title and mortgage companies to executive and HR team.
  • Assisted IT department with scheduling and meetings.
  • Handled all company safety and emergency recourses as safety coordinator.
  • Maintained company employee data base for 10 branches.

Front Desk Receptionist/Administrative Assistant

AutoNation Ford Chrysler Jeep Dodge- BMW- Mercedes Benz
01.2003 - 08.2007
  • Opened dealership and prepared showroom for customer's daily, including weekend's.
  • Answered 250+ PBX multi-line phone system
  • Supported all department's, with superb multitasking skill's in a high volume luxury car dealership, routing all call's to all department's while greeting visitor's/and keeping track of all vehicle key's/inventory for test drive's and demo's, maintaining millage ledgers and gas card's.
  • Maintained and generated monthly sales reports in Excel spreadsheet for 6 different AutoNation dealership's.
  • Defusing negative and high stressful situations with grace, calmness, and professional demeanor.

Education

Master of Comprehensive Botulinum Neurotoxin - Certified Comprehensive Botulinum Neurotoxin

MySpaLive
Houston, TX
07-2025

Certificate National MBlex - Anatomy Pathogens Kinesiology Shiatsu

Texas Center For Massage Therapy
Houston, TX
03.2014

High School Diploma - General/AP/College Prep

Ceres High School
Ceres, CA
09.1985

Skills

  • Works Well in Team Environment or Alone

  • Highly Dependable

  • Quick learner

  • Excellent Verbal and Written Communication/Defusing

  • Multitasking

  • Organized

  • Detail Oriented

  • Professional Appearance/Demeanor

  • Customer service

  • Sales Promotions/Marketing

  • Leadership

  • POS System

  • Administrative experience

  • Microsoft Suite, Excel, Word

  • AI certified/Graphics

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Server

Boyds Mason Lake Resort
05.2024 - 10.2024

Warehouse Associate

Amazon
02.2020 - 05.2021

Senior Lead Massage Therapist

Life Time Athletic-Life Spa
12.2017 - 07.2019

Administrative Assistant/Jr Loan Processor

Gregg & Valby Law Firm
07.2007 - 12.2010

Front Desk Receptionist/Administrative Assistant

AutoNation Ford Chrysler Jeep Dodge- BMW- Mercedes Benz
01.2003 - 08.2007

Master of Comprehensive Botulinum Neurotoxin - Certified Comprehensive Botulinum Neurotoxin

MySpaLive

Certificate National MBlex - Anatomy Pathogens Kinesiology Shiatsu

Texas Center For Massage Therapy

High School Diploma - General/AP/College Prep

Ceres High School

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Starleen Oliver