Starlena Miller
Bay City,MI
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
06.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
Assistant Store Manager
Dollar General Store
04.2020 - 06.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained positive customer relationships by responding quickly to customer service inquiries
Bartender
Caro Pub
05.2020 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
Front Desk Associate
TownePlace Suites By Marriott
01.2020 - 04.2020
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained cleanliness and organization of front desk area
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Education
Some College (No Degree) - Corrections
Davenport University
Bay City, MIAssociate of Science - Criminal Justice
Delta College
Bay City, MI08.2024
High School Diploma -
Arenac Eastern High School
Twining, MI06.1997
Skills
- Equipment Selection
- Investigative Skills
- Keen Observer
- Speaking
- Shift Work
- Superior Customer Service
- Conflict resolution techniques
- Stationary surveillance
- Crisis intervention training
- Emergency Management
- Emergency Response
- Surveillance
- Safety and security
Certification
- loss prevention specialist Training - august-2018
Timeline
Security Officer
Allied Universal Security Services
06.2021 - Current
Bartender
Caro Pub
05.2020 - 01.2021
Assistant Store Manager
Dollar General Store
04.2020 - 06.2021
Front Desk Associate
TownePlace Suites By Marriott
01.2020 - 04.2020
Some College (No Degree) - Corrections
Davenport University
Associate of Science - Criminal Justice
Delta College
High School Diploma -
Arenac Eastern High School
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