Summary
Overview
Work History
Education
Skills
Timeline
Generic

Starlene Kelekoma

Kalaheo,HI

Summary

Perform duties in a professional and proficient manner, Highly motivated individual with a wide range of customer service experience. thrive in an exciting multitasking, fast paced environment with daily challenges. Extremely organized, detail. Resourceful with ability to assess needs, provide appropriate solutions, and follow through to satisfaction everyone. effective communicator in providing exceptional customer service and ability to improve the bottom line.


Computer literate with basic knowledge of:

  • Microsoft word, Excel, Outlook, PowerPoint and the World wild web.
  • Type 60wpm
  • 10 key (touch/sight)
  • Experienced to work fax machines, scanners, and printers
  • experienced in proficient in date entry

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Hawaii Gas
05.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Welcomed customers and helped determine their needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Take payments, delivery requests, billing issues and sending out service orders to technicians
  • Open and close accounts

Intake Specialist

Kauai Federal Credit Union
04.2021 - 05.2022
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Daily and direct, face-to-face contact with external or internal customers or member

Inventory Specialist/Pharmacy Technician

Lihue Pharmacy Group
12.2015 - 03.2021
  • Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.
  • Use the pharmacy's proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.
  • Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty.
  • Dispensing duties including labeling, ordering, dispensing, endorsing, checking and collection of assembled prescriptions.
  • Answering the phone and taking requests for repeats.
  • Unpacking of orders, checking for discrepancies and putting stock away.
  • Recording of no dispensing items.
  • Stock rotations. Date checking and storage.
  • Perform cash register operation.

Teller

First Hawaiian Bank
06.2006 - 09.2014
  • Represent FHB in a professional manner with efficient service and full confidentiality as a teller
  • Maintain complete knowledge of products, services, rules, and regulations
  • Process customer deposit, withdrawals, loan payments, transfers, and cash exchanges
  • Balance cash and checks at the end of every shift and custodian of the ATM
  • Transacted sales of traveler's checks, OBC, and money order
  • Audit tellers cash can, vault and traveler's checks
  • Order supplies for the branch, file paperwork

Retail/Rental Sales Associate

Kauai Harley-Davidson
10.2008 - 04.2009
  • Represent Kauai Harley-Davidson as a reputation for maintaining the newest, cleanest and best serviced rental fleet
  • Assist customers, take reservations for motorcycle rentals, answer phones
  • Ship customer orders

Hostess/Sales Representative

Duke's Kauai Restaurant & Barefoot Bar
02.2005 - 11.2006
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Kauai High School
Lihue
05.2005

Skills

  • Customer Service
  • Multitask
  • Organize
  • Adapt to situation
  • Team work

Timeline

Customer Service Representative

Hawaii Gas
05.2022 - Current

Intake Specialist

Kauai Federal Credit Union
04.2021 - 05.2022

Inventory Specialist/Pharmacy Technician

Lihue Pharmacy Group
12.2015 - 03.2021

Retail/Rental Sales Associate

Kauai Harley-Davidson
10.2008 - 04.2009

Teller

First Hawaiian Bank
06.2006 - 09.2014

Hostess/Sales Representative

Duke's Kauai Restaurant & Barefoot Bar
02.2005 - 11.2006

High School Diploma -

Kauai High School

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Starlene Kelekoma