Starlet Bray
La Porte,TX
Summary
Dynamic Medical Office Specialist with HCA, skilled in patient scheduling and HIPAA compliance. Proven track record in enhancing patient communication and reducing workplace accidents through effective training initiatives. Adept at managing high call volumes while maintaining professionalism, ensuring optimal care coordination and patient satisfaction.
Experienced with patient scheduling, medical billing, and administrative support. Utilizes organizational skills and attention to detail to maintain efficient office operations. Knowledge of medical terminology and healthcare regulations ensures compliance and accurate patient records.
Overview
14
14
years of professional experience
Work History
Medical Office Specialist
HCA
12.2021 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Handled account payments and provided information regarding outstanding balances.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Occupational Health Specialist
Medical Screening Clinic
02.2011 - 12.2021
- Reduced workplace accidents by providing comprehensive training on proper safety procedures for both new hires and existing staff members.
- Championed mental health initiatives within the workplace that improved overall workforce resilience.
- Led initiatives focused on stress management for employees, resulting in increased productivity rates and overall staff satisfaction levels.
- Established a strong safety committee, empowering employees to take an active role in maintaining a safe work environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
No Degree - Data Analysis
San Jacinto College
Pasadena, TX04-2005
High School Diploma -
La Porte High School
La Porte, TX05-1995
Skills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Appointment setting
- Electronic medical records
- Document verification
- Data entry and review
- Patient communication
- Customer service
- Coordination and scheduling
- Effective multitasking
- Telephone etiquette
Timeline
Medical Office Specialist
HCA
12.2021 - Current
Occupational Health Specialist
Medical Screening Clinic
02.2011 - 12.2021
No Degree - Data Analysis
San Jacinto College
High School Diploma -
La Porte High School
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