Summary
Overview
Work History
Education
Skills
Accomplishments
References
Community Service
Timeline
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Starlette Bell

Alma,AR

Summary

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.

Overview

16
16
years of professional experience

Work History

Mortgage Loan Officer

US Bank Home Mortgage
11.2022 - Current
  • Monitors overall customer interaction and interfaces with all parties involved on each individual loan
  • Counsels and pre-qualifies potential home buyers
  • Evaluates US Bank's loan products and services and determine which financial products best meet customer needs and financial circumstances
  • Advise customers on pros and cons of different loan products
  • Negotiates terms and conditions of loans with customers
  • Maintains professional image and adheres to standards consistent with company policies.

Producing Branch Manager/Mortgage Loan Officer

Supreme Lending
03.2020 - 11.2022
  • Marketed and promoted financial products
  • Established and maintained relationships with realtors, builders, and new home sales representatives
  • Monitored overall customer interaction and interfaces with all parties involved on each loan, from application to closing
  • Collected and analyzed information on customers' income, assets, investments, and debts
  • Determined which products best met customers' needs and circumstances
  • Supervised and directed activities of other loan officer(s), loan officer assistant(s), or loan processor(s).

Mortgage Advisor

US Bank Home Mortgage
03.2018 - 03.2020
  • Boosted customer satisfaction by providing personalized advice and guiding clients through mortgage application process.
  • Reduced turnaround time for loan approvals with efficient documentation collection and underwriting submission processes.
  • Developed comprehensive marketing materials to attract new clients while maintaining professional image consistent with company brand.
  • Leveraged strong networking skills to cultivate relationships with industry professionals, expanding referral sources and strengthening company presence within local market.
  • Conducted thorough risk assessments on potential borrowers, safeguarding company financial interests while providing appropriate financing options.
  • Monitored pipelines to track and log status of loans.

Branch Manager III

United Federal Credit Union
11.2013 - 03.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Assistant Branch Manager/Member Service Advisor

US Bank Home Mortgage
09.2008 - 03.2018
  • Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Education

Christian Liberty Academy
Arlington Heights, IL

Skills

  • Goal-Oriented
  • Relationship selling
  • Loan Origination
  • Residential mortgage lending regulations
  • Microsoft Office Suite
  • Regulatory Practices
  • Compliance Policies
  • Management expertise

Accomplishments

  • Increased performance at Van Buren UFCU location from the lowest performing branch in the market to the branch with the highest net balance loan growth
  • Took over the branch in Alma and led it to the top 5 in net balance loan growth

References

  • Noel Sanger, (817)769-1680, NoelSanger@outlook.com
  • Brooke Elser, (479)276-8354, Brooke.Elser1993@gmail.com
  • Christi Wilson, (479)420-8476, clansdellwilson@gmail.com
  • Kelly Gannon, (903)818-5251, Klgannon07@gmail.com
  • Kristen Bullard, (479)459-8388, Krisabullard@gmail.com
  • Jennifer Lewis, (479)847-5921, jenmarielewis@yahoo.com
  • Amanda Atwell, (479)651-5208, aatwell7@gmail.com

Community Service

  • United Way of Crawford County
  • Alma Chamber - Board Member 2015-2018
  • Van Buren Chamber

Timeline

Mortgage Loan Officer

US Bank Home Mortgage
11.2022 - Current

Producing Branch Manager/Mortgage Loan Officer

Supreme Lending
03.2020 - 11.2022

Mortgage Advisor

US Bank Home Mortgage
03.2018 - 03.2020

Branch Manager III

United Federal Credit Union
11.2013 - 03.2018

Assistant Branch Manager/Member Service Advisor

US Bank Home Mortgage
09.2008 - 03.2018

Christian Liberty Academy

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Starlette Bell