Starlette Ramey
Puxico,MO
Summary
Flexible and efficient Transportation Supervisor with 3 years of industry experience. Offering a proven history of successfully evaluating and optimizing transportation systems. Excellent communication and client service skills. Proficient in cutting costs without compromising for effectiveness. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
School Bus Driver
Puxico R-8 Schools
Puxico, MO
03.2021 - Current
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Ensured safety of students by following all traffic laws and regulations.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted with loading and unloading of passengers as needed.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Reported student behavior incidents promptly to the appropriate personnel.
- Developed positive relationships with students through friendly interactions.
- Communicated effectively with parents regarding student transportation issues.
- Responded quickly in emergency situations by taking appropriate actions.
- Monitored student behavior on the bus and enforced rules consistently.
- Kept up-to-date on changes in local roads, traffic patterns, construction projects., that may affect routes or schedules.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Complied with district policies and procedures concerning student discipline.
Owner
Creative Me By Star Bakery
Puxico, MO
01.2010 - Current
- Developed strategic plans to increase profitability and efficiency.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Reviewed legal documents related to business operations.
- Organized events such as trade shows and conferences.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Manager
TLM Transportation
Poplar Bluff
01.2012 - 03.2015
- Oversee the daily operations regarding transportation and customer service
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
- Maintained accurate records of vehicle maintenance, mileage logs, fuel usage, and other related information.
- Coordinated all DOT vehicle inspections at MSHP.
- Reviewed invoices for accuracy and negotiated contracts with vendors to secure best rates available.
- Ensured fleet vehicles were properly maintained in accordance with manufacturer's specifications.
- Managed team of drivers to ensure timely delivery of clients to medical appointments while adhering to applicable laws and regulations.
- Conducted regular inspections of vehicles to check their condition and identify any issues requiring repair or replacement.
- Analyzed data to determine trends in fleet utilization, costs, and operational efficiency.
- Provided training on safety protocols and proper handling procedures for loading and unloading cargo.
- Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
- Oversaw the selection process for new drivers ensuring they met all legal requirements before hiring.
- Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
- Oversaw scheduling for day-to-day activities of 8 transportation employees.
- Maximized safety of transportation operations through use of field safety assessments.
- Served as point of contact for customers and staff by applying customer service and interpersonal skills.
- Coordinated repair and maintenance schedules for all fleet vehicles and associated equipment.
- Assessed route optimization opportunities that could improve overall efficiency across the organization.
- Prepared reports summarizing transportation activities such as deliveries completed, delays encountered.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Complete Bookkeeping for all accounts payable/ receivable
- Achieved cost-savings by developing functional solutions to problems.
Assistant Manager
Sun Loan Company
Poplar Bluff, MO
02.2011 - 01.2012
- Drafted letters to customers regarding loan decisions, terms and conditions.
- Followed up with customers to resolve discrepancies or questions about their loan application.
- Researched customer accounts to determine eligibility for additional services or products.
- Assisted Loan Manager with customer loan applications, reviews and approvals.
- Conducted credit checks and verified financial information for loan applicants.
- Prepared weekly progress reports on the status of loans in process.
- Provided support in preparing documentation for loan closings and disbursements.
- Monitored daily operations of the department including customer service inquiries and transaction processing.
- Maintained accurate records of all customer correspondence related to their loan applications.
- Processed payment requests from customers according to established procedures.
- Advised clients on best practices when applying for a loan.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers of loan application requirements and deadlines.
Finance Manager
Rent-A-Center Finacial Services
Poplar Bluff, MO
03.2008 - 12.2010
- Managed daily loan processing operations, ensuring compliance with banking regulations and customer service standards.
- Developed and implemented procedures to streamline loan processing workflow for increased efficiency.
- Reviewed loan applications for accuracy and completeness prior to submission of documents to underwriting team.
- Conducted credit analysis on loan applications to ensure creditworthiness of potential borrowers.
- Monitored high-risk loans for potential delinquency or default, responding promptly when necessary.
- Collaborated with internal departments such as accounting and legal counsel to ensure accurate completion of loan documentation.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Prepared and submitted loan applications to underwriters.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
Owner/Operator
Kids World Daycare
Poplar Bluff, MO
1196 - 2004
- Planned daily activities and menu
- Developed and implemented policies and procedures for daycare staff, including safety protocols.
- Created a safe, nurturing environment to promote learning and growth in children.
- Ensured compliance with local regulations governing child care facilities.
- Scheduled employee shifts to ensure adequate coverage of all areas of the daycare center.
- Provided professional development training for daycare staff on topics such as early childhood education, health and safety practices, nutrition, discipline techniques.
- Maintained accurate records of attendance, immunizations and other relevant information for each child.
- Organized extracurricular activities such as field trips and special events for the children enrolled in the daycare facility.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Resolved conflicts between children or between children and staff members in a timely manner.
- Managed budgeting responsibilities related to payroll expenses, rent payments and supplies purchases.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Participated in meetings with state licensing officials to discuss any issues or concerns about the daycare operations.
- Implemented age-appropriate curricula designed to stimulate physical, mental and emotional development in young children.
- Reviewed applications from prospective families interested in enrolling their children in the program.
- Interacted regularly with students throughout the day by playing games, reading stories or engaging them in creative activities.
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
- Ordered necessary materials or equipment required by state regulations.
- Initiated outreach programs within the community aimed at promoting awareness of services offered by the daycare facility.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
- Prepared tax documents such as W-2 forms, 1099s, 941s., for submission to government agencies.
- Secured personal and payroll information in compliance with federal regulations.
Education
High School Diploma -
Puxico High School
Puxico, MO01-1989
Some College (No Degree) - General
TRC
Poplar Bluff, MOSkills
- Experienced in operating office equipment
- Experienced in operating multi-line phone systems
- Experienced in DOS and Mac systems
- Vehicle inspections
- Vehicle Maintenance
- Schedule development
- Operations Support
- Local traffic laws
- Great attitude
- Clean DMV record
- Confidentiality
- Equipment Operation
- DOT Regulations
- Student Supervision
- Emergency Procedures
- Strong safety history
- Safe Driving Practices
- Punctuality
- Effective communication skills
- Routing
- Budget Analysis
- Logical reasoning
- Cost Control
- Scheduling
- Compliance standards
- Coordination
- Route Planning
- Transportation Management
- Transportation Regulations
- Route Navigation
- Fleet Management
- Safety Compliance
- Dispatch operations
- Staff recruitment
- Route Optimization
- Policy Development
- Continuous Improvement
- Mechanical Knowledge
- Trip planning
- Vehicle Inspection
- Schedule Adherence
- DOT standards
- Map proficiency
- Safety-focused
- Accurate record keeping
- Recordkeeping skills
- Maintenance and Repair Recordkeeping
Dates
- 1996, 2004
- May 2004
- May 1989
Affiliations
- Love to do anything creative, cake, graphic design, sewing.
Certification
- Missouri CDL Passenger endorsement.
References
References available upon request.
Timeline
School Bus Driver
Puxico R-8 Schools
03.2021 - Current
Manager
TLM Transportation
01.2012 - 03.2015
Assistant Manager
Sun Loan Company
02.2011 - 01.2012
Owner
Creative Me By Star Bakery
01.2010 - Current
Finance Manager
Rent-A-Center Finacial Services
03.2008 - 12.2010
Owner/Operator
Kids World Daycare
1196 - 2004
High School Diploma -
Puxico High School
Some College (No Degree) - General
TRC
Similar Profiles
Jennifer JennyJennifer Jenny
Substitute Teacher (7th Grade PE/Health Teacher) at Crete Public Schools - Middle School (6-8)Substitute Teacher (7th Grade PE/Health Teacher) at Crete Public Schools - Middle School (6-8)
Jamie WarbingtonJamie Warbington
CNA at Puxico Nursing CenterCNA at Puxico Nursing Center
Katie O'BryanKatie O'Bryan
ESE Teacher: Varied Exceptionalities at W.R. Tolar K-8 School, Liberty County SchoolsESE Teacher: Varied Exceptionalities at W.R. Tolar K-8 School, Liberty County Schools
Connie Pullum-DavisConnie Pullum-Davis
Language Arts Teacher at Bell City RII School DistrictLanguage Arts Teacher at Bell City RII School District
Zeb ElsworthZeb Elsworth
Manufacturing Process Operator at Nestle Purina PetCareManufacturing Process Operator at Nestle Purina PetCare