Starline Previna
New Albany,IN
Summary
Dynamic Curriculum Development Specialist with a proven track record at Tek4kids, enhancing learning platforms through innovative content creation and instructional methods. Learned basic HTML, CSS, PHP, Python, and bilingual in French and English, I excel in program management and teacher coaching, significantly improving educational outcomes. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Desk Technician
Trace3
2023.05 - Current
- Collaborated with team members to maintain consistency in service delivery and support quality.
- Managed ticketing system effectively, prioritizing tasks based on urgency and impact on business operations.
- Streamlined service desk operations for improved efficiency and response times.
- Provided exceptional customer service, building rapport and trust with clients through effective communication.
Curriculum Development Specialist
Tek4kids
2020.06 - Current
- Designed and create exceptional content in order to continually improve learning platforms.
- Managed multiple subjects to simplify vocabulary and improve results.
- Collaborated with colleagues in developing a new and more structured lesson plans by identifying the needs in the Haitian Books.
- Worked with internal stakeholders to perform skill gap assessments and built training content to address gaps.
- Developed applications and lab exercises to support courseware development.
Ipad and TNI Support Technician Instructor
Tek4kids
2018.06 - Current
- Troubleshoot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate classroom technology (smartboard,Laptop,Ipad).
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Support for instructional technology in the Classroom.
- Develop curriculum material to aid instruction and improve learning.
- insure classroom technology and materials, are accessible and properly organized.
- Assess and evaluate teacher performance and provide remedial training as needed.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Classroom instructional planning.
Printing Worker
Radio Tet Ansanm
2017.06 - 2018.04
- communicating with clients by verifying what they really want to do in their documents, arrangements or some more creativities.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Review job orders to determine quantities to be printed, paper specifications, colours, and special printing instructions.
Education
Saint Francis School of Technology
High School Diploma -
Saint Louis High School
Jeremie,Haiti08.2015
Certificate - Information Technology
Saint Francis School of Technology
Jeremie, Haiti07.2018
Skills
- Curriculum Planning and Implementation
- Educational Program
- HTML, CSS, PHP, python
- Linguistic knowledge: French, English, Creole
- Instructional Methods
- Teacher Coaching
- Interactive Media
- Learning Platforms
- Daily Lesson Plans
- Smart Board Technology
- Educational Software
- Program and Classroom Management
- Time management
- Dynamic, creative, & responsible
Certification
- St Francis School of Technology (Tek4Kids), Jeremie, Haiti: Graduated in 2018
Area of Study: Networking, Server, Database, Web programming, Desktop, and English
- SOLOLEARN, Jeremie Haiti: Complete January 2020
CSS, HTML, PHP
- TNI/TBI Smartboard Curriculum and Instruction .
- TECC Boss Summer Internship - July 2021
- Comptia A+ Certified - May 01, 2023 - May 01, 2026
- LogicMonitor Certified Associate - June 15, 2023 - June 15, 2025
- AI Legend Foundations Certificate Assessment - Receive on June 7, 2024
Languages
English
Full Professional
French
Native or Bilingual
Creole Haitien
Native or Bilingual
REFERENCES
REFERENCES
Gary Boice: (502) 693-3703 Boicegary@gmail.com
Scott Klink: (502) 552-1087 Scott.klink@trace3.com
Michael Boice: (502) 938-7540 Michaelboice@gmail.com
Cathy Boice: (502) 523-5126 Catherineboice@gmail.com
Michelle Boice: (502) 741-3080 michelleboice@gmail.com
Timeline
Service Desk Technician
Trace3
2023.05 - Current
Curriculum Development Specialist
Tek4kids
2020.06 - Current
Ipad and TNI Support Technician Instructor
Tek4kids
2018.06 - Current
Printing Worker
Radio Tet Ansanm
2017.06 - 2018.04
Saint Francis School of Technology
High School Diploma -
Saint Louis High School
Certificate - Information Technology
Saint Francis School of Technology
- St Francis School of Technology (Tek4Kids), Jeremie, Haiti: Graduated in 2018
Area of Study: Networking, Server, Database, Web programming, Desktop, and English
- SOLOLEARN, Jeremie Haiti: Complete January 2020
CSS, HTML, PHP
- TNI/TBI Smartboard Curriculum and Instruction .
- TECC Boss Summer Internship - July 2021
- Comptia A+ Certified - May 01, 2023 - May 01, 2026
- LogicMonitor Certified Associate - June 15, 2023 - June 15, 2025
- AI Legend Foundations Certificate Assessment - Receive on June 7, 2024
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