Starling Martinez
Sevierville,TN
Summary
Experienced team leader and problem-solver with proven abilities in workload management and staff development, leading to improved team productivity. Proficient in customer service and various computer applications, I have enhanced process reliability and customer satisfaction by implementing effective quality control measures and promoting strong team collaboration.
Overview
8
8
years of professional experience
Work History
Quality Control Intern
Paula Deen's Family Kitchen
03.2016 - 12.2018
- Actively participated in ongoing training initiatives aimed at expanding skill sets relevant to the field of Quality Control.
- Reduced waste by optimizing inspection techniques and streamlining the testing process.
- Evaluated supplier performance through audits and scorecards, fostering strong relationships based on mutual accountability for product quality.
- Analyzed statistical data to identify trends in product quality, driving targeted process improvements for increased reliability.
- Enhanced product quality by conducting thorough inspections and tests throughout the production process.
Construction Assistant
Cabinsofpigeonforge
01.2019 - 03.2020
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
Team Leader Manager
Chick Fill A
02.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Education
Associate of Science - Computer Installation And Repair Technology
Universidad Autonoma De Santo Domingo
Dominican Republic03.2009
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Staff Development
- Performance Coaching
- Team Leadership
- Customer Service
- Computer Skills
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Team Leader Manager
Chick Fill A
02.2021 - Current
Construction Assistant
Cabinsofpigeonforge
01.2019 - 03.2020
Quality Control Intern
Paula Deen's Family Kitchen
03.2016 - 12.2018
Associate of Science - Computer Installation And Repair Technology
Universidad Autonoma De Santo Domingo
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