Summary
Overview
Work History
Education
Skills
Timeline
Generic

Starlisha Brim

Southfield

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Service Operations Manager

Light & Wonder
08.2023 - 04.2025
  • Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
  • Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.
  • Ensured regulatory compliance by staying up-to-date on industry standards and consistently updating company policies accordingly.
  • Achieved consistent on-time project completion by effectively managing schedules, and resources.
  • Improved service operations efficiency by implementing standardized processes and procedures.

Technical Specialist

Apple
08.2022 - 09.2024
  • Adapted to working in a fast paced environment where multitasking is a must in order to achieve a productive workplace environment.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Completed troubleshooting and diagnostics on company resources.

Game Presenter

Evolution Gaming
07.2021 - 07.2022
  • Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
  • Continuously improved presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.
  • Promoted responsible gaming practices, intervening when necessary to address potential problem gambling behaviors.
  • Enhanced player experience by delivering engaging and informative game presentations.
  • Adhered to company policies and procedures while demonstrating excellent time management skills in a fast-paced environment.
  • Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.

Production Operator

FCA US LLC
08.2015 - 04.2020
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Participated in training sessions to enhance skills and knowledge.
  • Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
  • Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
  • Handled raw materials efficiently, minimizing waste during the production process.

Bank Teller

Citizens Bank
06.2014 - 03.2015
  • Followed banking rules and regulations.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.

Technical Support Supervisor

Aditya Birla Group
06.2013 - 03.2014
  • Ensured customer data was protected by following strict security protocols and promoting compliance within the team.
  • Streamlined the technical support process for improved response times and increased issue resolution rates.
  • Analyzed technical support data to identify trends and common issues, proactively addressing concerns before they escalated further.
  • Devised strategies that allowed an increase in first-call resolution rates by empowering representatives with additional problem-solving tools.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
  • Managed escalated customer complaints, resulting in swift resolutions and strengthened client relationships.

Education

Renaissance High School

Skills

  • Operational efficiency
  • Positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Multitasking and organization
  • Goal oriented
  • Team leadership
  • Trustworthy and honest
  • Critical thinking
  • Verbal and written communication
  • Outgoing and energetic

Timeline

Service Operations Manager

Light & Wonder
08.2023 - 04.2025

Technical Specialist

Apple
08.2022 - 09.2024

Game Presenter

Evolution Gaming
07.2021 - 07.2022

Production Operator

FCA US LLC
08.2015 - 04.2020

Bank Teller

Citizens Bank
06.2014 - 03.2015

Technical Support Supervisor

Aditya Birla Group
06.2013 - 03.2014

Renaissance High School

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Starlisha Brim